POSITION DESCRIPTION
Position Title: Customer Solutions Representative (Part-Time)
Department: Customer Solutions
Hourly Rate: $XX.XX-$XX.XX
Classification: Non-Exempt
Reports To: Customer Solutions Manager
Installation Made Easy (“IME”) provides software and process management that enable retailers and contractors to offer installed home improvements to homeowners in a convenient, consistent, and affordable manner. IME senior management has over 100 years of retail management and home improvement industry experience.
The Customer Solutions Representative’s (“CSR”) primary responsibility is to ensure customers’ satisfaction with their home improvement projects. The CSR must be able to listen to the customer complaint and show empathy, while at the same time obtaining facts pertinent to determining a solution. After determining a resolution, the CSR must negotiate with various parties involved in the home improvement project (Retailer, Manufacturer, and Contractor) to obtain commitment to cover the costs and implement the resolution.
The CSR is critical to the reputation of IME and the role requires the use of extraordinary judgment and finesse. The ideal candidate can communicate effectively, both verbally and in writing, and can relate well with people of all walks of life. CSRs are faced with adversity and unique, complex situations daily, and must be able to handle those situations without letting them impact their own emotions.
Essential Functions:
Minimum Qualifications:
Preferred Qualifications:
Physical Requirements:
We are an Equal Opportunity and Drug-Free Workplace.
The Job Description is not an exhaustive statement of all duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications. The Job Description does not constitute an employment contract of any kind.
Monday – Friday Evenings 4:00pm-9:00pm EST
25 hours per week
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