Indian River State College Looking for Public Services Assistant Full Time

Job Description

QUALIFICATIONS, KNOWLEDGE AND SKILL REQUIREMENTS:

The qualifications, knowledge, and skill requirements for this position include:

• An Associate’s degree from an accredited institution OR a combination of education, experience, and/or training relevant to the position, which provides the necessary skills, abilities, and knowledge in the area of customer service;
• Proven ability to work effectively with diverse populations.
• Exceptional customer service, time management, organizational, and interpersonal skills;
• Proven basic knowledge of library operations;
• Abilities in effective problem solving with both internal and external customers;
• Ability to be sensitive to patron privacy and intellectual freedom issues;
• Ability to establish and maintain courteous and effective working relationships with colleagues, and the general public;
• Ability to describe and train internal and external customers the basics of how to utilize library services;
• Possess a professional demeanor;
• Works positively and effectively within a team model or independently with minimal supervision;
• Ability to understand and follow verbal and or written policies, procedures, and instructions;
• Ability to prioritize work and exercises independent and sound judgment, particularly in stressful situations;
• Proven knowledge of Microsoft Office and Windows based computer applications; 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:         

The essential job functions and responsibilities for this position include, but are not limited to:

• Maintaining a professional demeanor and tone at all times;
• Providing excellent customer service to all patrons;
• Instructing the public and library staff in the use of IRSC resources, which include the online catalog, databases, and print resources;
• Offering technology assistance to all patrons;
• Redirecting customers appropriately for additional services;
• Interpreting library procedures to effectively resolve customer inquiries
• Understanding and supporting the library’s mission and goals.

SPECIFIC DUTIES AND RESPONSIBILITIES:

The specific duties and responsibilities for this position include, but are not limited to:

• Providing excellent patron service (which include readers’ advisory and reference services, among others) to library patrons of all ages;
• Working closely with library employees to triage student reference needs and direct them to appropriate reference assistance;
• Assisting patrons with basic library, computer, and equipment requests;
• Receiving packages and verifying packing slips;
• Processing new materials and assisting with collection management;
• Maintaining a safe and secure library environment through enforcing patron adherence to library procedures and guidelines;
• Logging use statistics;
• Complete other duties and responsibilities as assigned;
• This position includes some night and weekend shifts, as scheduled.

PHYSICAL REQUIREMENTS:

This position requires an ability to sit, stand, walk, bend, lift, reach up, stoop, and carry items occasionally in excess of twenty-five (25) pounds.  It also requires manual dexterity to operate standard office machines, such as, copier, fax, calculator, telephone, and other equipment as necessary. IRSC expects its employees to follow proper safety standards while employed by the College.

Classification

Staff

Supervisory

No

FLSA Exempt

No

Employment Type

Regular

Compensation and Application Deadline

The salary for this position ranges from a minimum of $15.00 to a midpoint of $19.50/hour. Exact compensation will be based on skills, experience, and education | Open until filled

It is the policy of Indian River State College and its District Board of Trustees that each employee, student, applicant for admission, and applicant for employment be allowed to participate in college programs and activities, including employment, in a discrimination and harassment free environment. Harassment of any nature is prohibited whether it is on the basis of race, color, national origin, ethnicity, sex, religion, age, disability, sexual orientation, marital status, veteran status, or genetic information. Preventing harassment is the responsibility of the entire College. Accordingly, Indian River State College encourages all employees, students, applicants for admission, and applicants for employment, who believe they are being subjected to harassment to follow the Administrative Procedures, AP 3.13 and AP 3.131, for harassment complaints. The College will take prompt disciplinary action against individuals on campus facilities who engage in actions that violate this policy.

Adriene Jefferson, Equity Officer & Title IX Coordinator
Indian River State College
3209 Virginia Avenue
Fort Pierce, FL 34981-5596
[email protected], (772-462-7156)