University of Denver Hiring for Assistant Director, Summer Operations at Denver, Colorado, USA Full Time

Conference & Event Services (CES) delivers exceptional service, resources, and support to events on the University of Denver (DU) campus. While upholding the Universitys integrity, values, and inclusive engagement, CES cultivates strategic relationships with its internal DU partners to ensure the success of outreach to local, national, and global organizations. CES provides services to clients for the exploration, discussion, and enactment of issues and topics germane to a variety of important areas that include civic, political, non-profit, educational, and business.

Position Summary

The Assistant Director, Summer Operations is a critical role responsible for ensuring the success of summer housing, dining, and meeting operations, including sales, scheduling, client retention, and summer conference app management. This position will work closely with campus and external vendors, as well as the university community, to facilitate seamless internal and external event production. The Assistant Director will serve as the initial point of communication for all summer programming, and they will be responsible for developing contracts with the clients. Additionally, this position will supervise one part-time position and designated student event staff.

The Assistant Director will make excellent service a priority to ensure high-quality service with clients, campus and external service partners, subcontractors, consultants, and DU staff. The ideal candidate will have experience in planning programs. They will have excellent leadership, management, and organizational skills, the ability to work collaboratively with others, and excellent creative problem-solving skills. This position reports to the Director of Marketing & Events and will be responsible for making decisions on hiring, disciplinary action, and pay adjustments as it pertains to summer programming. This is a benefited position expected to work approximately 37.5 hours per week, with a flexible/hybrid work schedule where applicable. Some support for evening or weekend events will be required.

Essential Functions

Direct the sales, scheduling, and planning, for external clients, campus departments, and internship housing for the development of new, revenue generating events, particularly but not limited to summer programming

Responsible for client retention for summer conference groups

Advise event management staff and assist the Director of Marketing & Events with the development and implementation of the business plan; negotiate with customers and service providers

Manage financial and contractual agreements while ensuring all budgetary expectations are being met

Maintain collaborative relationships and communications with campus community and service partners

Direct the administration of housing management software- StarRez

Identify and implement continuous improvement initiatives to increase business efficiency and revenue

Provide positive organizational representation at various public functions and conferences

Responsible for policy implementation, process development and training for staff, service administration, safety, security, and emergency response as it applies to summer conferencing

Manage external and internal events during slower periods of the summer planning process

Prepare pre- and post-event analysis, assess opportunities; provide written recommendations for improving services to constituencies

Direct strategic planning initiatives for the program

Develop and implement strategies to increase the user/client experience

Maintain and implement content improvements to the summer conference app

Create sales proposals for potential clients

Supervisory Duties

Directly supervise one part-time non-benefited staff, 25-35 non-benefited student positions, and designated event staff for summer operations.

Knowledge, Skills, and Abilities – Required

Excellent oral and written communication skills with diverse stakeholders, including clients, vendors, senior management, and team members.

Operations and sales experience, proficient in Microsoft Office, willing and able to learn event management software and processes

Self-motivated, takes initiative and have great problem-solving skills

Excellent project management and organizational skills with the ability to manage multiple projects simultaneously.

Willingness to learn event management software and processes.

Capacity to work independently and exercise sound judgement in the face of high stress situations.

High capacity to address unexpected challenges and solve problems. Should have a knack for quick decision-making and effective crisis management with a calm, level-headed demeanor.

Ability to allocate resources efficiently, including personnel, budget, and equipment, to ensure optimal event outcomes.

Ability to negotiate effectively and resolve conflict while upholding the integrity of the department and the University of Denver.

Experience in supervising and people management.

Proficient in Microsoft Office Suite.

Knowledge, Skills, and Abilities – Preferred

Certified Event Planner

Momentus (Formally Ungerboeck) software

StarRez software familiarity

25Live scheduling software experience

Experience in Higher Education

Required Qualifications

Undergraduate Degree or Equivalent Experience

Five years of related experience in summer conferencing (housing, dining, meeting accommodations) and/or event management.

Two years of management or supervisory experience

Preferred Qualifications

Masters Degree or Equivalent Experience

Seven plus years of experience managing summer conferences and events in an academic setting

Working Environment

Standard Office Environment

Noise level is quiet to moderate

Hybrid in office and work from home days

Physical Activities

Ability to sit in front of a computer for an extended period of time

Occasionally required to move about the office/campus with the capability of transporting objects up to 50 lbs.

Work Schedule

The Universitys administrative offices are open Monday – Friday, 8:00 a.m. – 4:30 p.m. Work schedule may vary.

This is a benefited position expected to work approximately 37.5 hours per week, with a flexible/hybrid work schedule where applicable. Some support for evening or weekend events will be required.

Application Deadline

For best consideration, please submit your application materials by 4:00 p.m. (MST) December 13, 2023.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:

The salary grade for the position is 10.

Salary Range:

The salary range for this position is $65,000 – $75,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidates sex or any other protected status.

Benefits:

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

Resume

Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the Universitys educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; Equal Pay Act; Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Workers’ Rights (” POWR”) Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver’s Non-Discrimination Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.