ID logistics Hiring for Customer Service Manager Job at West Jefferson, OH Full Time

Description of the Position:

The ID Logistics Customer Service Manager is expected to deliver a high-quality customer service experience. Using problem-solving skills, patience, and confidence; they will need to meet customer satisfaction goals and communicate customer behavioral trends to other departments. They will follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed. In addition, the candidate will observe all company safety rules and assist in enforcement as appropriate.

When you join ID Logistics, you become part of a company committed to Investing in our Employees.

This commitment is the foundation for the ID Logistics benefits program. As an Employer of Choice, ID Logistics invests in you by providing a comprehensive benefits program that offers a valuable, affordable benefit plan package that includes medical, dental, vision, employer paid life insurance, 401(k) with employer match, generous paid time off along with other supplemental benefits.

Customer Service Manager Requirements:

• High School Diploma or GED; or equivalent combination of experience and education
• Bachelors’ degree in Business or Communications preferred.
• 3 + years’ experience in a customer service role required.
• Prior Management Experience Required.

Customer Service Manager Responsibilities:

• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
• Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Determines customer service requirements by maintaining contact with customers; benchmarking best practices; analyzing information and applications.
• Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Maximizes customer operational performance by resolving problems.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplishes information systems and organization mission by completing related results as needed.
• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

Benefits:

• Medical, Dental, Vision (1 day of the next month of hire) (Options available)
• 401K with matching program
• STD, LTD
• Vacation and sick time
• Friendly and Open-Door culture

Job Type: Full-time

Pay: From $77,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday

COVID-19 considerations:
PPE is available for employees, customers and visitors. Temperature screenings are completed daily.

Experience:

• Management: 3 years (Preferred)

Work Location: One location