Hour Personnel Services Hiring for Customer Care Specialist Job at Corinth, TX Full Time

Position Summary
The Customer Care Specialist 1 provides excellent service to our Members and Customers via phone and in person. They engage in a friendly and professional manner while actively listening to concerns. They answer questions, resolve problems, and provide trouble-shooting assistance. They communicate in an energetic fashion that is empathetic, courteous, and professional. The Customer Care Specialist 1 is an advocate for members and Customers and seeks to resolve concerns on the first call or visit.

Schedule: Monday-Friday 8am to 5pm

BILINGUAL (ENGLISH & SPANISH) IS A PLUS

Duties & Responsibilities:

• Updates account information as needed
• Handles difficult calls while maintaining poise, courtesy, and professionalism.
• Consistently meets department standards
• Researches misapplied payments and make necessary adjustments
• Possesses a working knowledge of the disconnect policy for both fas and electric accounts
• Initiates payment arrangements
• Takes service orders for connects and disconnects
• Initiates Check requisitions
• Understands the service order process and correctly initiates the service order type to the appropriate department.
• Complies with established company safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.
• Responsible for taking the initiative to gain knowledge and experience by utilizing internal resources (i.e., knowledge capture, training materials, Teams posts)
• Direct Members/ Customers, general public and others to proper person or department according to their needs.

Requirements:

• High School Diploma OR GED IS A MUST
• Minimum of One year of Customer Service experience in a Call Center/Retail environment
• Basic typing and 10-key skills
• Knowledge of basic mathematics (addition, subtraction, percentages)
• Ability to work in a team environment
• Good judgement and problem solving skills
• Ability to use standard office/business equipment
• Ability to observe all safety rules and regulations
• Bilingual (Spanish & English) IS A PLUS

Job Type: Full-time

Pay: $16.50 – $17.50 per hour

Experience level:

• 3 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)

Work Location: One location