Holyoke Community College Hiring for Clerk IV – El Centro at Holyoke, MA, MA Full Time

Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college’s strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today’s challenges.

Under the general supervision of the Director of El Centro, the Clerk IV is responsible for supporting development, implementation, and management of El Centro. HCC is looking to hire one (1) Clerk IV of this newly created center. The Clerk IV will support the overall future efforts for this new Latinx centered department. El Centro will provide a centralized bilingual and culturally responsive space that creates the opportunities and conditions to address inequity by providing equitable solutions, resources and services that intentionally support and align with the specific needs of Latinx students, family, faculty, and staff. The drop-in service center will have a culturally responsive bilingual team-based case management approach. Offering these bilingual services:

El Centro is an equity-driven initiative that provides HCC Latinx students integral services. El Centro’s vision is to provide a Hispanic Thriving learning community to meet the needs of Latinx students where they can receive culturally responsive guidance and support essential to achieve academic success, advancement, and a sense of belonging. This position is responsible for being the primary internal El Centro contact and administrative support for managing and providing logistical support, data entry, customer service, and contributing to a culture of process improvement. This position also assists students, staff, and the general public on a variety of El Centro related matters in peak periods, including applying to HCC, scheduling appointments, Latinx/HSI related projects/initiatives, answering the main El Centro phone line, and managing the El Centro email box. Works as a team with the Academic, Community Outreach, Student Success Counselors and Student Financial Services Clerk to create a seamless one-stop shop for Latinx students.

1. Serves as primary front office staff assisting visitors and students in person, via phone and email, providing general support, information, and other related materials in support of enrollment, continuation, and student success. Works to support a culture of joy and belonging for all visiting students, community members, and staff by engaging with kindness and proactive inquiry.
2. Manages internal referral process and ensures initial recruitment follow up in English/Spanish (sends inquiry acknowledgements and “next steps” to prospective Latinx students) via electronic student information platforms, email, or phone with regard to the listed areas of responsibility.
3. Provides data entry and assists with data cleanup including flagging of prospective Latinx student information and completes follow up via CRM (Ellucian Recruit), Banner student information system, and EAB Navigate.
4. Collects supporting documentation for budgeting purposes, creates and processes purchase orders and works with El Centro team and accounts payable to ensure timely ordering of all office purchases– ensures timely and accurate communication with Director of El Centro and related staff regarding status of special projects purchases.
5. Corresponds in English/Spanish with Latinx students/families regarding requirements and completeness of application process.
6. Supports the planning and organizing of El Centro projects and activities.
7. Serves as El Centro liaison to the student body, staff and faculty; attends college functions when El Centro representation is required.
8. Receives, processes, and distributes the El Centro office mail.
9. Available to work some evenings and weekends as required.
10. Accurately enters data in excel spreadsheet and/or Google sheet.
11. Identify and correct data entry errors to ensure integrity of data.
12. Collects, processes, and manages a variety of quantitative data.
13. Performs other duties as assigned.

*A comprehensive list of duties may be found at the Massachusetts Human Resources Division- Classification Specification under the “Clerk Series” series. https://www.mass.edu/forfacstaff/classificationspecs/home.asp
Are you excited and interested in this role but don’t meet every requirement? We encourage you to apply anyway. A LinkedIn Gender Insights study shows that women and people of color are less likely to apply to jobs unless they meet every qualification.Holyoke Community College is dedicated to Equity, Diverse, Inclusive, and Belonging, so we genuinely courage you to apply even if your experience doesn’t align perfectly with every qualification in the job description.

EQUIVALENCY STATEMENT: We welcome and encourage applicants, who do not meet the qualifications as stated below, to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references. Applicants who do not meet the minimum qualifications and do not have an equivalency statement will not be considered for the position.

REQUIRED:

• Three years of full-time or equivalent part-time experience in office work or substitutions for experience as described in State Classification Specifications*;
• Computer proficiency with: Google Workspace; Microsoft office programs, such as Word and Excel;
• Ability to work in a fast-paced, high-volume office;
• Ability to work as part of the College’s frontline team, as well as working independently;
• Excellent communication, organizational, and writing skills;
• Bilingual (English/Spanish) – reading, writing, and speaking capabilities;
• Experience with administrative or clerical work.
• Demonstrated commitment to diversity, equity, and inclusion and the ability to work effectively with all faculty, staff, and students;

PREFERRED:

• Experience in a college support service program setting;
• Banner and/or Ellucian Recruiter Information System and/or EAB Navigate experience;
• Familiarity with outreach and recruitment policies and procedures in a community college setting;
• Associate’s degree or higher.

Full-time, AFSCME unit position
Bi-Weekly salary: $1,803.41 Grade 13, plus a comprehensive State benefits package. Funding Source: Grant/StateHours: 37.5/week
– All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
– Pre-Employment Background check, including Criminal History will be conducted for all positions.

Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.