GENERAL SUMMARY:
Under limited supervision from the Director, Operational Efficiency, or other senior leaders within System Ambulatory Operations, the Access Optimization Consultant is responsible for the facilitation of multiple access improvement efforts, including core system scheduling algorithm design. Functions as a subject matter expert for scheduling build, algorithm design tactics, and associated performance management data. Leads and collaborates with stakeholder teams to develop or update system scheduling design policies. Recommends and employs system standards in daily work to promote the accuracy and efficiency of patient access channels. Functions as a subject matter expert in the scheduling and patient access space for all of system ambulatory. Leads implementations and prepares recommendations and reports for management. Continuously learns and applies new access improvement methodologies and acquires technical knowledge of EMR functionality along with other tools which will support initiatives throughout system ambulatory operations. Assists in integrating scheduling build into all patient portals, with an emphasis on creating foundational build upon which digital scheduling will rely. Understands how to root cause process/efficiency issues, then recommends and employs improvement strategies. Captures user requirements to develop or modify collaboration products that address complex business problems. Applies a variety of improvement methodologies (including design thinking, agile, lean six sigma, etc.) and group management techniques to support individuals and teams through project deployment. Works collaboratively with leadership to improve patient experience, increase efficiencies, decrease costs, reduce variability, reduce errors/defects, and involve all appropriate personnel. Works with complimentary teams such as Virtual care, MyChart, Web services, Marketing, Transformation Consulting, Analytics, clinical leadership etc. to ensure processes are consistent and patient friendly. May supervise tasks of contract analysts or students.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
EDUCATION/EXPERIENCE REQUIRED:
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
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