Health Share of Oregon Hiring for Technical Program Manager at Portland, OR  Full Time

Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin.

Job Summary

The Technical Program Manager (TPM) position plays a leading role in the development and execution of project plans supporting Health Share of Oregon’s strategic vision, the technology initiatives that enable that vision, and project-specific goals and objectives. This position applies project and portfolio management expertise to optimize success of individual projects while maximizing the value of technology investments. The TPM develops a thoughtful and well-organized multi-project structure and provides the leadership and direction required for measurable and successful outcomes. This work also includes an amount of infrastructure and technology support for daily operations and initiatives.

Essential Responsibilities
Project Management

• Work with key internal and external stakeholders to define and tune program activities to leverage resources and accomplish multiple goals.
• Conduct stakeholder analyses to gain buy-in, identify requirements, and develop realistic project or deliverable scopes of work inclusive of stakeholder needs and expectations.
• Establish, monitor, and control a program of multiple integrated technology projects, along with associated business processes and operational activities.
• Provide direction to the internal and external team(s), including highly technical and non-technical team members from all areas of the organization.
• In collaboration with Health Share of Oregon analytics stakeholders, develop and execute a comprehensive analytics technical program plan and project plans for the implementation and configuration of analytics infrastructure, system enhancements, data connectors, integration of data governance and change control processes, and development of operational staffing and support models.
• Administer portfolio(s) of technology project efforts from conception through deployment, managing human, financial, material, intellectual, and intangible resources.
• Coordinate alignment of systems, processes, and internal and external resources with organizational objectives.
• Identify high-level risks, assumptions, and constraints and regularly communicate project status to stakeholders, leadership, and all team members.
• Develop and maintain detailed project documents with clear critical path, task dependencies, and major milestones to track progress and goals.
• Evaluate technology projects and efforts with respect to success metrics and return on investment.
• Build and maintain effective relationships with internal colleagues, partners, and vendors.

Facilitation

• Convene and facilitate complex multi-stakeholder groups to ensure alignment with strategic priorities across systems and build collaboration.
• Identify opportunities to collaborate, centralize, standardize, and align systems with those of our partners and vendors to increase overall organizational effectiveness.
• Act as a liaison between external stakeholders and Health Share by cultivating effective relationships.

Operations

• Provide oversight and leadership of specific IS operational functions including monitoring key operational metrics, serve as a point of escalation.
• May have matrixed relationships including providing work assignment, oversight, and guidance to assigned team members.
• Assist in identifying, negotiating, establishing, and managing contractual relationships and manage relationships with IT vendors.
• Make recommendations and develop processes for improving internal infrastructure, information security architecture/operations and management processes.
• Make recommendations and develop policies and procedures related to assigned programs and IS operations.
• Participate in or lead project/program budget and vendor management activities as assigned.
• Provide IT support, possibly including system administration, for effective daily technology operations, including computer software, hardware, and phone systems.

Organizational Responsibilities

• Performs work in alignment with the organization’s mission, vision and values.
• Supports the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strives to meet annual business goals in support the organization’s strategic goals.
• Adheres to the organization’s policies, procedures and other relevant compliance needs.
• Performs other duties as needed.

Knowledge, Skills and Abilities Required

Knowledge:

• Advanced knowledge of project and program management practices and methodologies, often as evidenced by a history of successful projects/program leadership and professional certifications such as a PMP
• Familiarity with Agile, Change Management, and QA methods and tools
• Familiarity with database and reporting tools
• Knowledge of IT systems, networks, systems administration, databases, software development, and IT operational processes

Core Skills and Abilities:

• Strategic management skills sufficient to understand overall company objectives and prioritize an integrated set of technology programs that maximize progress
• Excellent verbal and written communication skills including the ability to persuade, influence, negotiate and make formal presentations
• Ability to influence without direct authority
• Detailed and problem-solving orientation to be able to take complex goal and create implementation work break down and scheduling plans
• Ability to manage vendors and hold them accountable for performance and program commitments
• Ability to manage budgets independently with minimal oversight
• Adept at utilizing approaches to achieve consensus, manage change, and influence others
• Ability to analyze and solve problems to ensure effective use of resources and achievement of outcomes through prioritization, organization, and management of multiple tasks and complex projects concurrently
• Ability to lead challenging, large, complex initiatives including cross-functional work with considerable program impact
• Ability to work effectively with diverse internal and external stakeholders
• Ability to work in resource-limited fast-paced environment with lots of change
• Ability to take initiative and work both independently and in a team-oriented, collaborative environment
• Ability to adapt and reframe perspectives, showing flexibility in thinking, openness of mind and readiness for frequent change

Physical Skills and Abilities:

• Ability to perform repetitive finger, wrist, shoulder, or neck movement for at least 6-8 hours/day
• Ability to see and read for at least 6-8 hours/day
• Ability to hear and speak clearly for at least 3-6 hours/day

Cognitive Skills and Abilities:

• Ability to focus on and comprehend information and learn new skills and abilities
• Ability to assess a situation and seek or determine appropriate resolution
• Ability to accept direction and feedback, as well as tolerate and manage stress

Education and/or Experience

Required:

• Minimum 6 years’ relevant experience, including 3 years in a leadership role managing IT organizations and/or IT-related projects
• Development experience with SQL Server or other relational databases

Preferred:

• Bachelor’s degree in information systems, computer science, engineering, business, or a related field
• Experience leading teams operating within a structured framework (e.g., Agile).
• Project Management certifications (e.g., PMP)
• Experience working in the health care/managed care industry

Working Conditions

Primary Work Environment:

Indoor/Office Member Facing Patient Facing Facilities/Security

Other Work Environment(s):

Indoor/Office Member Facing Patient Facing Facilities/Security Outdoor Exposure

Hazards: General office hazards, which most commonly include potential physical and ergonomic hazards, such as falls, cuts, repetitive strains, accidents, etc.
Equipment: General office equipment
Travel: This position may include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.

#Li-Remote

Health Share is an equal opportunity employer and employs personnel without regard to age, citizenship, color, creed, physical or mental disability, economic status, education, ethnicity, family responsibilities, gender identity and expression, genetic information, health status including HIV status, height, housing status, marital status, matriculation, national origin, physical appearance, race, religion, political affiliation, pregnancy, sex, sexual orientation, union membership, veteran status or other unlawful factors, with respect to recruiting, hiring, job assignment, promotion, discipline, discharge, compensation, training and other terms, conditions and privileges of employment and contracting.

Health Share is committed to creating a diverse staff made of people who are dedicated, optimistic and committed to health equity from all segments of the greater Portland Region, and we encourage people of color, people with disabilities, LGBTQ+ people, women and nonbinary people, and Veterans to apply for consideration.