Grace Auto Sales and Service, Inc Hiring for Customer Experience Specialist Job at Henrico, VA Full Time

• Job Summary

Are you a people person, enjoy service, love to see people smile? Looking for a company to grow with? Looking for a family business with a positive atmosphere? Do you have experience and ideas that would contribute to a small auto dealership? Our team is in need of some creative energy that will take our operation to the next level. We are looking for a team member that is able to help maintain an inventory of 80-100 vehicles.

Our team is talented, positive, motivated and friendly! We work hard to maintain a positive reputation within the community by having a “whatever it takes” attitude. We have 5 star customer reviews on all platforms. Each customer is treated with courtesy, professionalism and a positive helpful attitude.

Family owned used car dealership has been open since January 2017. Sell an average 80+ vehicles per month. Open Mon-Sat 9-7; Sun 12-5.

Responsibilities and Duties

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Entry Level 1: (starting: $1,800+ Bonuses) Candiates without Automotive Customer Service Experince must start here for the first 3 month training/evaluation process

• Greet customers,
• Set them up on test drives.
• Ask if anyone else they know is looking for a vehicle.
• Must be involved with recon
• Can answer incoming phone calls but only to take message or hand off to other sales
• Cannot discuss pricing, financing or trade evaluation
• Does not make sales calls
• Must turn over every customer
• Not prospecting in CRM

Level 2: ~ after 3 mos. ($2,400- $4,000/month +Bonuses)

Responsibilities in addition to above:

• Prospecting in CRM and confirm appointments
• Answering phone and enter prospect into CRM

Level 3: after ~6 mon.-1 year ($3,600-$6,000/month + Bonuses)

Responsibilities in addition to above:

• Able to discuss pricing, financing options conveyed from manager.
• Able to go through finance paperwork with customer and have them sign

Level 4 (Manager): after ~2-3 years ($4,800-$8,000/month + yearly bonus)

Responsibilities in addition to above:

• Open and close store
• Supervise sales team
• able to discuss pricing, financing options
• Submit deals to banks
• CLOSE DEALS
• prospecting in CRM (as manager)
• Follow up with sold customers to get feedback and thank them for their business
• Does not need to turn over every customer
• May need to defer customer complaints to general manager/owner

Level 5 (Manager): after ~4-5 years ($6,000 + $10,000/month + yearly bonus)

Responsibilities in addition to above:

• ABLE TO DO TRADE EVALUATIONS

Level 6 (GM): after ~5+ years ($8,500 -$12,500/month) + (5%) ownership stake +plus yearly bonus

Responsibilities in addition to above:

• ASSIST WITH PRICING VEHICLES
• ASSIST WITH SOURCING VEHICLES
• ARRANGING TRANSPORT
• DEAL WITH VENDORS
• Supervise sales team and managers
• able to discuss pricing, financing options
• Submit deals to banks
• CLOSE DEALS
• ABLE TO DO TRADE EVALUATIONS
• prospecting in CRM (as manager)
• ABLE TO HANDLE ALL/ANY CUSTOMER COMPLAINTS AND MAKE FINAL DECISIONS

Qualifications and Skills

• Ideal candidate must have a desire to grow with the company, is open to new ideas and learning about more effective processes that can increase productivity. Must be prepared to develop and implement processes that are duplicatable in order to train future employees, therefore candidates that possess leadership/management and organizational skills is a plus.

Benefits

Benefits include competitive uncapped pay, opportunities for advancement, health insurance, dental and vision.

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• Stable — traditional, stable, strong processes
• People-oriented — supportive and fairness-focused

Supplemental pay types:

• Bonus pay
• Commission pay

License/Certification:

• Driver’s License (Required)

Job Type: Full-time

Pay: $3,600.00 – $6,000.00 per month

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Henrico, VA 23294: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Tell us about a time where you showed initiative.

Work Location: One location