Valley Transit Hiring for Customer Service Representative Job at Wasilla, AK Full Time

About us

Valley Transit is a non-profit with the mission to provide accessible, sustainable, reliable, efficient and quality public transportation.

Valley Transit is looking to hire a new Customer Service Rep Monday-Friday 11a-8p with hour lunch.

Purpose: Responsible for the scheduling and schedule editing of rides performed by demand response services in a customer-focused and professional manner. Trip scheduling in accordance with company policy, answer customer inquiries regarding their scheduled trips, and perform dispatch duties and other general duties. Maintains a high level of professionalism in the conduct of all duties. Valley Transit is an Equal Opportunity Employer (EOE) and a Drug Free Work Place.

Duties & Responsibilities:
Schedule passenger trips, create, publish (print) and perform data entry/edits on demand response operator manifests; Prepare printed manifests for the following work day at the end of shift; Record and document all trip cancellations and no shows in accordance with company policy. Answer customer inquiries regarding schedule requests and scheduled trips; Check voicemail, contact customers to confirm scheduled trips and changes. Clean Riley facility.

With high level of customer service answer phone calls, assist customers with inquiries about current printed schedules and route options, bus delays and deviations, and forward other inquiries as appropriate to staff. Assist in-person customers with purchases and other inquiries. Communicate with operators by radio or phone, follow company policies and Federal Communications Commission (FCC) procedures, observe radio courtesy; use sound judgment in providing dispatch instructions; be able to recognize, create, and follow logical sequences for pick-up/drop-off of passengers in an efficient manner. Maintain company provided daily logs and information sheets as required.

Other duties as assigned by supervisors.

Job Type: Full-time

Pay: $15.00 – $17.00 per hour

Benefits:

• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Wasilla, AK 99654: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Work Location: One location