Ginsey Home Solutions Hiring for Manufacturing Customer Support Specialist Job at Swedesboro, NJ Full Time

POSITION SUMMARY:

The Customer Service Specialist will provide a high level of customer support by interacting with the company’s customers, employees, and vendors by addressing inquiries and resolving complaints.

QUALIFICATIONS:

• Associate degree preferred, High school diploma or equivalent required.
• At least 1-2 years of related CS experience- manufacturing preferred
• Ability to evaluate existing and participate in development of new processes to better serve customers.
• Customer service orientation; strong interpersonal, team, problem solving skills.
• Proficient computer skills- i.e.- MS Excel, Word, Email, Etc.
• Quickly able to learn new systems such as ERP.

BEHAVIORAL COMPENTENCIES:

• Active listening
• Strong verbal and written communication skills
• Problem Solver
• Highly organized
• Time management
• Attention to detail
• Interpersonal skills
• Positive Attitude

ESSENTIAL FUNCTIONS:

• Develop a through understanding of company products and knowledge of order process.
• Answer incoming customer telephone calls and emails, mostly for the specific account in which the CSR is assigned; provides related support to the sales team as needed
• Provide accurate and timely information regarding the status of open orders to customers
• Process new orders and check status of existing orders
• Partner with sales and internal departments to ensure meeting and exceeding customer expectations.
• Address and resolve customer/consumer inquiries, problems and complaints, letters, correspondences, etc. as needed.
• Communicate efficiently and professionally, in written and verbal form with a personable and service-oriented demeanor.
• Use computer software such as spreadsheets, databases, word processing applications, email, internet, etc.
• Participate as a contributing team member and perform other duties as assigned in a fast-paced setting
• Handle all aspects of new products which includes gathering details, entry, scheduling, order status, shipment, and delivery confirmation
• Acts as a liaison with other departments and outside agencies including high level staff. Handles confidential and non-routine information.
• Complete special projects as assigned.

Job Type: Full-time

Pay: $17.00 – $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Swedesboro, NJ 08085: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Manufacturing Customer Service: 2 years (Preferred)
• Computer skills: 4 years (Preferred)

Work Location: One location