Sintan Hiring for Customer Support Representative / Data Analyst Job at Whitehouse Station, NJ Full Time

The Customer Support Representative / Data Analyst will undertake a broad range of customer-facing and internal related activities. Some duties will be either daily or weekly in nature, while also undertaking end-user related system support requests when they occur. You will work with various types of data sets ensuring these are validated before being processed and loaded into the customer data warehouse. The position will liaise and monitor work undertaken by off-shore data validation teams.

The position requires the individual to be articulate in using software applications and guiding end-users through those applications. An appreciation and solid understanding of data analytics is a must.· Answer end-user support requests (phone or emails) to assist them in operating the Sintan applications.

Graduating College students with relevant internships (and references) may apply. Must have appropriate visa requirements to work in the USA. No visa sponsorship is offered with this position.

· Assist the technical support team in processing and loading data sets into the Sintan applications.

· Validating data using various methods.

· Coordinate and monitor work undertaken by offshore data validation teams.

· Generate reports and presentations for customers.

· After a period of time, train small groups of end-users on the Sintan applications (face to face or via video conferencing applications)

· Assist in the testing of new system functionality and writing user guides or instructions.

· Document system change requests received from customers or end-users.

Technology Skills:

• Knowledge of enterprise mail software (Outlook)
• Computer skills including Windows, Ipads, Document, Spreadsheet, Presentation software.
• Video conferencing applications (TEAMS, Zoom)
• Knowledge of CRM systems or other enterprise-level software applications a plus
• Handling data sets in excel and loading data into software applications.
• Strong internet search and information discovery skills.

Job Type: Full-time

Pay: $50,000.00 – $60,000.00 per year

Benefits:

• 401(k) 4% Match
• Family leave
• Health insurance
• Paid time off

Compensation package:

• Yearly bonus

Experience level:

• Under 1 year

Schedule:

• Monday to Friday

Work Location: One location