Andpak Inc Hiring for Customer Account Specialist Job at Brooklyn Park, MN Full Time

SUMMARY

Responsible for coordinating day to day transactions between key customers and Andpak for Minneapolis operations. Contributes to on-time delivery, order accuracy, and overall customer satisfaction by ensuring timely and accurate order entry and by facilitating effective communication between customers and site stakeholders. Responsible for ensuring accurate inventory levels for both raw materials and components and for customer owned finished goods. Trusted to interface directly with customer ERP system, to facilitate fulfillment orders that directly impact key customers’ end users. Monitors workload and backlog levels to provide sales and customers with accurate lead time information.

DUTIES & RESPONSIBILITIES

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Receive and acknowledge purchase orders.
• Perform order entry in accordance with customer service agreement.
• Act as primary contact for all questions and concerns brought by assigned key customer.
• Participate in and contribute to regular meeting such as Weekly Staff, SQDC, Production Planning, etc.
• Perform daily work order validation and release.
• Access and interface with key customer ERP system to create and complete fulfilment orders.
• Maintain and certify full traceability of all customer materials.
• Monitor demand for raw material and components and drive procurement.
• Perform regular inventory counts of finished goods and resolve discrepancies with customer.
• Assist in coordinating production workflow.
• Coordinate schedules between Production and Warehouse team.
• Ensure project documents are complete, current, and managed appropriately.
• Safety shoes (toe protection/slip-resistant) and required PPE must be always worn.
• Must practice good safety habits at all times.

QUALIFICATIONS

• BA/BS degree in Business Administration preferred.
• One year of experience in the manufacturing/service industry.
• Must be competent with Microsoft Office Suite programs with strong Excel skills.
• Must be a self-starter and be able to work independently with minimal supervision.
• Must have strong organizational, detail oriented, problem-solving, and analytical skills with the ability to manage priorities and workflow.
• Must have strong interpersonal skills and the ability to deal effectively with a diversity of individuals at all organizational levels.

Job Type: Full-time

Pay: $24.00 – $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Brooklyn Park, MN 55445: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location