Gathr Outdoors Hiring for Tech Support Specialist Job at Burnham, ME Full Time

Job Title:   Technical Support Specialist

Location: Nashville, TN or Burnham, ME

Reports To:   IT Systems Manager

Brand/Segment:   Gathr Outdoors (https://www.gathroutdoors.com/)

ABOUT THE COMPANY:   Gathr Outdoors, a portfolio company of Centre Partners, is a diversified global company that designs and manufactures outdoor products and sporting goods. Each of Gathr’s core business platforms is recognized leaders in their respective markets and are trusted partners to some of the world’s most recognizable brands and retailers.

Gathr’s business segments include CAMP (Klymit, Rightline Gear, Cascadia Vehicle Tents, and WaterPORT), OUTDOOR (GCI Outdoor & ORCA Coolers), and RECREATION (PrideSports, Pride Manufacturing, Golf Scorecards & MacNeill Engineering). Each segment is tasked with providing industry-leading product development, engineering, design, and customer service/support to its worldwide customer base.

At Gathr Outdoors, we believe experiences are always more powerful when spent together outside. We are Better Together, Passionate by Nature, Blazing New Trails & Rugged for a Reason! Come join us…Everyone is welcome at our camp!

ABOUT THE POSITION:

We are searching for a Technical Support Specialist to join our IT team. Our technical environment consists of Windows 10, Mac OS, Windows Server, and Office 365 suite including Teams and OneDrive. We support and maintain network printers and handheld scanners. This is a hands-on technical support position where you will be the first level of support to our users. This team member will play a critical role in representing the IT Team to our end users, so great customer service is a must. This team member also assists with networking, WAN & LAN network infrastructure, firewalls, security, VOIP phone systems, and more.

RESPONSIBILITIES:

As one of several technical support specialists, you will be responsible for first-level support to assist users in resolving tech issues.

· Diagnose and resolve technical hardware and software issues.

· User account and computer (PC/laptop) set up and deployment.

· Assist with disaster recovery testing, backups, updates, and patches.

· Creating and maintaining documentation and IT Knowledge base.

· Office/Exchange 365 accounts, Teams, and OneDrive.

· Sophos Central – Endpoint, Antivirus

· Experience with Active Directory and Microsoft Azure Portal.

· Other duties as assigned.

· QUALIFICATIONS/REQUIREMENTS:

· 3+ years of technical support experience in a Microsoft environment

· Experience supporting the IT systems across multiple locations and facilities is helpful

· Experience collaborating cross-departmentally to meet the technology needs of an organization

· Experiencing working with outside vendors

SKILLS/PERSONAL QUALIFICATIONS:

· Excellent customer service skills a must. A positive attitude and fun, energetic personality.

· The ability to work in a fast-paced environment and adapt quickly to change.

· Willingness to take ownership of issues and projects to consistently see them through to completion.

· Demonstrates learning agility with the desire to grow and develop.

· Leverages critical thinking and is a skilled problem solver to generate successful solutions

· Ability to build credible, effective relationships with users through the organization

· Team player with a growth and challenge accepted mindset

· Excellent verbal and written communication and interpersonal skills

· Self-directed, motivated, and the ability to organize and prioritize multiple tasks and projects

EDUCATION AND CERTIFICATIONS:

High School diploma required. College, technical training, and/or certifications preferred.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to communicate effectively with team members and external partners through multiple forms of technology with telephone and computer.

The person in this position needs to occasionally move about inside the office to access file cabinets, meeting rooms, copier/printer, network equipment, etc. as well as have the ability to remain in a stationary position 50% of the time.

Required to lift, retrieve or reposition IT equipment weighing up to 50 pounds occasionally.

Works in a typical office environment and at times may travel for business as needed.

WORK ENVIRONMENT:

Works in manufacturing & office environments. The noise level in the facility is usually moderate

Gathr Outdoors is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location