Advanced Technology Services Hiring for Enterprise Resource Planning / ERP Administrator (REMOTE) Job at Peoria, IL Full Time

Enterprise Resource Planning Administrator

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Click to learn more about ATS

Summary:

The Enterprise Resource Planning Administrator will be performing activities associated with our enterprise business systems, compliance objectives, and application integrations. This position requires excellent troubleshooting and communication skills as a point of contact with business process owners to develop and document requirements, as well as facilitating top level customer service to the ATS business.

Responsibilities:

• Maintain and administer permissions, security roles and approval workflows.
• Testing, validation, deployment, and documentation of software updates.
• Perform permission level access reviews and mitigate any segregation of duty conflicts.
• Support financial and operational reporting systems.
• Perform health checks and monitoring services of application issues and ensures reliable performance of ERP system.
• Develop and maintain all administrative and system configuration documentation following Change Management standards.
• Work with process owners to develop new capabilities and refine existing processes.
• Batch job exception handling, maintenance and monitoring.
• Analyze reported technical requests and provide recommended actions for resolving issues or support with knowledge gap.
• Administrative security assistance, such as adding new users, creating new users’ groups and removing users.
• Provide support to those new to the platform and develop their skills and capabilities.
• Develop user training materials and deliver end user training as required.
• Investigate feature requests and new application features, understand software functionality and recommend appropriate solutions to drive business effectiveness and efficiency.
• Document and assist users in defining business requirements, process maps and use cases.
• Develop technical and functional specification for requested changes if no standard solutions exist.
• Conduct quality assurance, acceptance testing and debugging of any new customizations or integrations.
• Analyze, diagnose, and resolve issues with existing customizations, custom reports, interfaces and integrations.
• Eliminate Customizations as standard solutions become available.

Qualifications:

• Bachelor’s degree and 5+ years of ERP design, implementation, and support.
• 5+ years of application end user support.
• Experience administering Microsoft Dynamics 365 preferred.
• Strong written and verbal communication skills.
• Effective organizational, time management, and prioritization skills.
• Ability to troubleshoot complex technical issues and investigate independently.
• Governance, risk management, and compliance experience.
• Self-motivated and clearly focused on the tasks assigned.
• Ability to multi-task and adapt to changes quickly.

Competencies:

• Judgement and Decision Making
• Communications
• Customer Focus

Physical Demands and Working Conditions:

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch; and talk or hear. The employee is also required to use a telephone with headset for verbal troubleshooting, frequent use of a standard keyboard and computer to document calls in a ticketing system, and occasional use of other office equipment. The employee must occasionally lift and/or move more than 30 pounds. The employee is occasionally required to sit for long periods and use close and color vision. Work is typically performed in a moderately noisy business office.