Freedom Forever Hiring for Customer Service Specialist I Job at Las Vegas, NV Full Time

Competitive Pay + Benefits

• Medical Insurance
• Dental Insurance
• Vision Care Insurance
• 401K
• Medical Reimbursement Accounts (HSA & FSA)
• Employee Assistance Program
• Employee Discounts
• $25k Life Insurance covered 100% by Freedom Forever
• Paid Time-Off

The role of a Customer Support Specialist I is to support and manage the resolution process for questions and concerns in a timely and professional manner. The Specialist is a great listener and powerful communicator who can manage customer and inter-departmental situations that need guidance and resolution. The Customer Support Specialist I is the first line of communication with customers in all regions and stages of Freedom Forever. They assure customers they are in good hands and will assist in receiving the information they need. The specialist must be able to manage a difficult situation and know when to escalate to the Customer Support Program Manager. Each interaction affects the company in either a positive or negative way, so a great Customer Support Specialists must add value to the organization.

Job Duties/Responsibilities

• Maintaining a high level of professionalism and present the organization in the best light possible.
• Customer Support Specialist is responsible for responding to all inquiries in a timely manner. No inquiry should be left unanswered.
• Communicating as a team to ensure a smooth workflow and teamwork is important in this role.
• Answer all incoming calls and answer questions. Route to the appropriate team to assist in answering questions when needed. Interacting in our CRM for assistance with detailed notes on what needs to be clarified for homeowners.
• Assist in communicating escalated system performance concerns or claims by analyzing the production for the year and providing a resolution for the homeowner.
• Assist customers with general concerns and inquiries
• Assist other departments to confirm dates or appointments such as site audits, installation and inspections.
• Must stay up to date with company updates, processes, software and policies.
• Other duties as required

Qualification Requirements

• Excellent communication, customer service, attention to detail and problem-solving skills, including the ability to maintain composure under stress
• Proven work experience as a Sales administrator or Sales support agent
• Solar experience preferred but not required
• Effective verbal, listening and written communication skills
• Effective organizational, stress and time management skills
• Demonstrates a sense of urgency and ability to meet deadlines
• Ability to work well in a team environment, but also perform efficiently independently
• Must be highly organized and able to multitask on several projects at a time
• Strong client-facing and teamwork skills
• Proven work experience in a similar role
• Solid organizational skills, including multitasking and time-management
• Familiarity with risk management and quality assurance control
• Hands on experience with CRM software and MS Office (MS Excel in particular)

Physical demands and abilities

• Regularly spend long hours sitting and using office equipment and computers
• Regularly move from sitting to standing positions effortlessly
• Regularly use hands and fingers to handle, control or feel objects
• Regularly see details of objects that are less than a few feet away
• Regularly speak clearly so listeners can understand
• Regularly understand the speech of another person
• Frequently work in on projects that require deadlines
• Frequently bend to file and maintain files
• Occasionally lift 5-10 pounds

High Priority

Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.