Florida Polytechnic University Hiring for Network Technician at JD Alexander Florida Polytechnic Main Campus Full Time

Make a difference at one of Florida’s premier institutions for education in science, technology, engineering, and math (STEM). Florida Polytechnic University, ranked the No. 1 public college in the region by U.S. News and World Report, offers a unique working environment that encourages faculty and staff to be part of a culture that prizes collaboration, innovation, and the willingness to go above and beyond to ensure our students and University succeed. Florida Poly offers a small campus academic environment where students form connections with their faculty and peers as they pursue high-value degrees in engineering and applied sciences. The University is equipped with cutting-edge facilities and equipment and two award-winning, architecturally distinct academic buildings. Its evolving curriculum, designed to meet the needs of industry and provide a life-long educational foundation for students, has helped the institution grow in prominence since its opening in 2014. Florida Poly’s deliberately small classes, affordability, and outstanding graduate outcomes have helped it earn recognitions such as being named a top value school, in the top 25 nationally for affordability, and in the top five best universities in the South for tech students. Accredited by ABET and SACSCOC, Florida Poly is educating some of the brightest minds in Florida and attracting standout talent from across the nation. JOB TITLENetwork TechnicianJOB DESCRIPTION SUMMARYJOB DESCRIPTION

ABOUT FLORIDA POLY INFORMATION TECHONLOGY SERVICES:
The Information Technology Services (ITS) division at Florida Poly pursues the vision of enabling Florida Poly to be a leader among STEM institutions in the innovative use of information technology to transform teaching and learning, empower research, improve the student experience and student success, enable date-driven management and decision-making, and effectively conduct University operations and services. Our teams are staffed by energetic professionals who pursue service excellence, seek innovation and continuous improvement, and operate effectively in a highly collaborative environment. We are in the midst of a major transformation of IT infrastructures, architectures, and service delivery models at Florida Poly in support of the University’s new five-year strategic plan. Our strategic initiatives include business systems modernization, IT service management, business process management, next-generation network services, cybersecurity automation, data ware and business intelligence, and cloud migration.

Reporting to the Vice President and CIO, ITS is organized into seven teams including Academic Technology, IT Support Services, Networking, IT Security, Platforms and Systems Engineering, DevOps (including both data engineering and application engineering), and IT Solutions Delivery.

SUMMARY OF POSITION:
Network Technician works under the direction of the Chief Information Security Officer and in collaboration with the Network Operations Team Engineers and performs skilled and technical duties related to the help design, implement, maintenance, troubleshooting, analyze, and maintaining of networks and telecommunication for the University. The Network Technician helps Network Operations team to address a broad range of networking projects that address critical organizational needs. The Network Technician is responsible for monitoring and responding to trouble tickets, troubleshooting network issues, and deploying network equipment as needed to assist in the assured continued operation of the University’s network.

RESPONSIBILITIES:

• Monitors and responds to trouble tickets submitted by users and/or help desk staff to ensure timely resolution to network related issues.

• Assists network operations team in troubleshooting and resolving network-related problems.

• Utilize various network monitoring tools to monitor the network and to respond to network incidents.

• Assist in the network deployment, maintenance, design and implementation of LAN/WAN converged networks and network upgrades from cabling design to switching, routing, and wireless. Tests connections, installs, and decommissions UPS, cables and equipment.

• Create and maintain comprehensive documentation for all implemented networks and devices.

• Update skills on a regular basis to keep abreast of rapidly changing technology with willingness. Stay up to date with evolving industry standards for networking technologies, standards, and practices.

• Contributes to the success of the team by performing all other duties as needed to drive the vision, fulfill the mission, and abide by the values of the University.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Basic understanding of LANs, WANs, and wireless networks. Network cabling design standards. Network switching, network routing protocols, VPN, wireless access installation and problem resolution.

• Knowledge of best practices in troubleshooting technology related issues and in networking.

• General knowledge of OSI network model, Ethernet, and TCP/IP networking.

• General knowledge of enterprise-level network devices, network monitoring and management tools.

• General knowledge of Cloud Service Provider network environments (AWS, Azure).

• General knowledge of enterprise-level tools and products to provide network services, including firewalls, IPS/IDS, DNS, DHCP, web security, TACACS+, VPN and NAC.

• Requires excellent verbal and written communication skills. Ability to establish and maintain effective working relationships with staff and the public.

• Ability to work “off hours” to implement changes and solutions to limit impact/exposure to users.

• Prioritize and multitask to meet deadlines/timeframes.

MINIMUM QUALIFICATIONS:

• High School diploma and equivalent work experience. Associate’s degree preferred, preferably in computer science, telecommunications, information technology.

• At least 1-2 years of relevant work experience as a network technician or similar role.

• In lieu of a degree, any appropriate combination of relevant education, experience, and/or certifications may be considered.

PHYSICAL DEMAND AND WORKING CONDITIONS:

Physical requirements include occasional lifting/carrying of 5 to 70 pounds; visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment.

REQUIRED LICENSES, CERTIFICATIONS, AND/OR OTHER SPECIFIC REQUIREMENTS OF LAW:

• Must possess a valid driver’s license.

• This position requires a criminal background check, which may include a Level II screening as required by Florida Statute §435.04.

• This position is subject to federal and state privacy regulations.

NORMAL WORK SCHEDULE: This position is salary exempt. The normal work schedule is Monday – Friday, 8:00 a.m.-5:00 p.m.; however, occasional overtime (weekends and evenings) may be required. Travel between campus locations may be required. This position is eligible for hybrid work schedule.

TARGET HIRING SALARY & BENEFITS: Up to $55,000, commensurate with experience. Benefits include medical, personal, and parental leave, State of Florida health insurance and retirement plans.

APPLICATION DEADLINE DATE: The position is open until filled, however review of applications will commence immediately.

APPLICATION PROCESS: In addition to completing the online application, all applicants are required to upload the following as an attachment to the application (preferably in PDF format):

• Cover Letter

• Resume

• List of at least three (3) professional references (names and contact information)

DIVERSITY STATEMENT:

Florida Polytechnic University is an equal opportunity/equal access institution. It is the policy of the Board of Trustees to provide equal opportunity for employment and educational opportunities to all (including applicants for employment, employees, applicants for admission, students, and others affiliated with the University) without regard to race, color, national origin, ethnicity, sex, religion, age, disability, sexual orientation, marital status, veteran status or genetic information.

Employment is contingent upon eligibility to work in the US. An appointment is not final until proof is provided.

FLORIDA POLY BENEFITS INFORMATIONFlorida Poly qualified employees have the opportunity to take advantage of a variety of health benefits (through the State of Florida) to help meet their specific needs, as well as the needs of their family. This comprehensive coverage includes flexible spending accounts, medical and life insurance, and worker’s compensation.Health benefits are administered through People First, on behalf of the State of Florida, as pre-tax insurance plans. People First handles all new hire enrollments, coverage changes, premium administration, and dependent eligibility. Their Service Center is staffed Monday through Friday, from 8 a.m.–6 p.m. EST, at 1-866-663-4735.RETIREMENTFlorida Poly offers great options for retirement. From the required selection of a state plan to additional voluntary retirement plans, our employees have many opportunities to save and prepare for their future. Click here for more information. FLORIDA POLY BENEFITS

• Perks and Discounts
• Annual Leave
  • To help promote work-life balance, Florida Poly provides a generous leave program, which includes paid time off and paid holidays. Qualified employees may accrue 22 days of annual leave. In addition, the University observes the holidays listed in our University Holidays policy FPU-1.008.
• Sick Leave
  • Qualified employees may also accrue 12 days of annual sick leave and participate in our Sick Pool Program.
• Employee Assistant Program (EAP)

EXPLORE LAKELAND FLORIDAConveniently located along I-4 between Tampa and Orlando, Lakeland is home to Florida Polytechnic University and many other businesses and attractions. Click here to explore Lakeland, Florida.SPECIAL INSTRUCTIONS REGARDING ATTACHMENTS: Required attachments are listed on each posting. Please be sure to attach all required documents in the Resume/CV field before continuing through the application. Once your application has been submitted, no changes may be made and additional attachments will not be considered. An unofficial copy of the degree/transcript is acceptable during the application process. For positions requiring a degree, the official transcripts are required upon hire. Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline. All document(s) must be received on or before the closing date of the job announcements. This position requires a background check, which may include a level II screening as required by the Florida Statute §435.04.