Fidelity TalentSource Hiring for Salesforce Administrator Job at Covington, KY Full Time

Salesforce Administrator

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Salesforce Administrator to work in Covington, KY!

The Role

The Salesforce Administrator will be responsible for helping enhance our Salesforce org by providing customer service, implementing best practices, and developing new solutions to unique business problems as well as providing best-in-class technical support to select group of client-facing associates. This individual will work directly with our internal customers, business partners, cross company technologists and analysts to assist with Salesforce support, problem solving, and building processes to drive user adoption and increase productivity!

The Expertise and Skills You Bring

• Helping to manage, prioritize, and escalate internal support requests
• Resolving issues and supporting new or enhanced functionality requests brought by end-users
• Performing User Acceptance Testing for both new and ongoing development projects
• Participating in change management efforts to improve our Salesforce implementation
• Contributing to keeping our Salesforce instance aligned with best practices
• Experience supporting Microsoft Windows 10 & Office O365
• Outstanding customer service and interpersonal skills
• Excellent written and verbal communication skills
• Experience supporting remote workers in a corporate environment
• Salesforce Administrator Certification
• 1+ year experience as a Salesforce Administrator
• Bachelor’s Degree or equivalent related experience in business or technology
• Ability to work with partners to understand business needs, document requirements, and design logical, scalable solutions
• Strong desire to learn and implement Salesforce best practices

The Team

In this role, we place a high value on serving our customers, who are client-facing associates and in direct support of accomplishing our business objectives. In addition to technical expertise, we expect a high attention to detail, outstanding customer service, and the ability to build a rapport with the customer. Associates are expected to be contributors to a positive workplace environment and demonstrate a strong commitment to teamwork and shared success. They are expected to own their professional development plan and acquire additional skills that ensure continued growth in and effective contribution to the organization.

COVID Work Policy

Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role.

Dynamic Working – Post Pandemic

Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.

Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

Company Overview

Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at [email protected] if you would like to request an accommodation.

Information about Fidelity Investments

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Company Overview

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.

Information about Fidelity Investments

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.