Fidelity Investments Hiring for Senior Systems Services And Support Analyst Job at Westlake, TX Full Time

Job Description:

We are looking for an individual to support the Fidelity Fund Investment Operations (FFIO) Business Unit’s application production environments. This position requires strong critical thinking, with a good background of fund operations and the ability to be technically adept across a broad range of technologies. As a hands-on support analyst, you will play a key role in ensuring stability of our application environments and service delivery for our customers.

Enterprise Infrastructure Application Delivery provides production support across for a wide range of applications used by the Fidelity Fund Investments Operations Investment (FFIO) group. Our team provides support for applications including Incident, Change, Problem, Release and SRE Management. We partner with our key stakeholders in IT and the Business to deploy new functionalities, software fixes and support applications in various infrastructures. This is an outstanding opportunity to work with a highly collaborative and fast paced team.

The Expertise You Have

• Bachelor’s Degree in Information Technology or Computer Science or equivalent work experience

• Production support experience in the financial industry

• Hands-on experience with Linux, Windows, VMware Operating Systems, Storage, Networking technologies and supporting applications hosted in a cloud environment.

• Experience in Application Disaster recovery and automation

• Ability to partake in on-call rotation including weekends and evenings

• ITIL, ITSM and CSM certification preferred

• Cloud based knowledge (AWS, EKS) preferred

The Skills You Bring

• Operating Systems, SQL, PL/SQL, Control-M, Command line and OBIEE

• Experience in automation of manual processes, developing operating manuals, application deployment and CI/CD Pipeline support

• Proficiency in Shel scripting, Java, Python, or other programming languages for developing customized automation solutions

• Experience in disaster recovery testing and deploying applications to the cloud

• Knowledge of cloud, operating systems, database, and storage technologies

• Your ability to handle incidents, impact assessment and communicate efficiently

• Your working experience in working with product teams in an agile environment

The Value You Deliver

• Responsible for stability and day to day support of critical applications

• Incident Management, remediation, root-cause identification, vendor co-ordination and execution of bug fixes

• Timely escalation to all stakeholders for high impact incidents and close co-ordination with other support teams in Enterprise Infrastructure

• Identifying cases for automated solutions, development, and deployment of those solutions to reduce manual intervention and human errors

• Disaster recovery testing and risk policy adherence

• Deploying applications in hybrid environments, log aggregation and troubleshooting

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working.”

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.

We welcome those with experience in jobs such as Software Developer, Computer Technician, and Computer User Support Specialist and others in the Computers and Technology to apply.