Escape In Time – Escape Rooms Hiring for Escape Room Customer Service Representative (Part Time only Thurs – Sun) Job at Madison, WI Full Time

Escape In Time; Madison’s only fully immersive Escape Room complex is hiring Part-Time employees to work 15-31 hours per week during regular operating hours from Thursday – Sunday. (Please see SHIFT AVAILABILITIES for details). Employees must work a minimum of two days per week, with at least one of them being a Saturday.

We are looking for high-energy applicants that can offer great customer service along with the ability to work well as a team!

UNIQUE ATMOSPHERE: At Escape In Time we offer a fun work environment and strive to provide an exciting and memorable experience for each of our customers.

ATTIRE: Dressing up in futuristic style; with temporary tattoos, face gems, and high fashion makeup is required – an edgy style with brightly colored hair or wigs is a plus! (temp tattoos and face gems provided).

Check out our website, and our Facebook page for pictures of our staff, and our awesome facility at: www.escapeintimemadison.com

Below are a few of the main tasks required from our “Mission Recruits”

RESPONSIBILITIES:

• Greeting and checking in customers upon arrival.
• Providing information to guests regarding booking details, room information, etc…
• Selling gift certificates.
• Maintaining a clean, orderly work environment.
• Providing guests with rules, orientations, room introductions, and explaining their goals for their adventure.
• Resetting rooms after each gameplay.
• Fixing minor broken props and decor.
• Monitoring and assisting guests by providing clues and guidance throughout their game over a hands-free intercom.
• Booking appointments, and handling customer issues over the phone and through email.

What we’re looking for:

• Are you experienced in customer service and communication (including answering calls, emails, and face-to-face interactions)?
• Do you have retail, sales, scheduling, hospitality or theme park experience?
• Do you have an outgoing, energetic personality?
• Are you able to follow checklists, and proper procedures?
• Are you able to efficiently learn new software, and are familiar with apple products?
• Are you able to stand/sit, walk/crawl, bend, and lift over 30 lbs?
• Have you used an electric drill, screwdriver, or other handheld tools? If not, are you willing to learn?
• Do you have your high school diploma, or GED? And are you at least 18 years old?
• Do you have reliable transportation, other than the bus/taxi/Uber/Lyft?

If you can answer yes to these skills, are a quick learner, confident you are able to adapt quickly, and find yourself interested in being our next Mission Recruit… contact us today!

Merit goes a long way within our company – Your work ethic, ability, dependability, and can-do attitude could encourage a pay raise quickly.

• SHIFT AVAILABILITIES (min 15 – 31 max hours per week, no overtime). Employees required to work a *Saturday shift each week, as that is our busiest day. Shift options fall between the following hours:
• Thursday: 11:45am – 9:45pm (busier after 3pm)
• Friday: 11:45am – 9:45pm (busier after 3pm)
• *Saturday: 10:30am – 9:45pm (busiest day)
• Sunday: 10:30am – 7:45pm (busy day)

IMPORTANT: we are closed to the public Mondays/Tuesdays/Wednesdays and are not offering any hours on those days!

If you are interested in this opportunity please apply with an updated resume attached, as well as shift availabilities and any conflicts. Please also complete the phone screening as soon as you apply.

We will be sending a pre-interview questionnaire if we are interested in finding out more about you, so please check your email!

Job Type: Part-time

Pay: From $19.00 per hour

Benefits:

• Employee discount

Shift:

• Day shift
• Night shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Madison, WI 53719: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you at least 18 years old? Have you graduated from High School or completed your GED? If NO, please do not apply.
• Did anyone refer you to this job? If YES who?
• Have you applied previously? If YES, please do not apply again. Thank you!
• Are you able to work 15-31 hours Thursdays-Sundays (with the focus on Saturday, as that is our busiest day)? Note: We are closed Mon – Wed, and only open 4 days.

If YES, which shifts are you able to work? See SHIFT AVAILABILITIES below & please comment which shifts you would be available.
If NO, please do not apply.

Experience:

• Customer service: 2 years (Required)

License/Certification:

• Driver’s License (Required)

Work Location: One location