YSA Ingredients (formerly York Sutch and Associates) Hiring for Customer Service Job at Capistrano Beach, CA Full Time

YSA Ingredients is a family owned and operated sales firm that specializes in selling bulk ingredient foods including nuts, dried fruits, and seeds to large industrial food manufacturers. YSA is looking for an adaptable individual to be responsible for providing excellent customer service support to a sales manager and their customers. This position will work both independently and as part of a larger team in a challenging and fast paced work environment.

Job Responsibilities:
· Create and maintain healthy relationships with customers and suppliers
· Provide extensive telephone and email support
· Process orders and contracts expediently
· Track all orders to ensure prompt fulfillment according to contract terms
· Manage inventory levels and contract balances
· Build and maintain in-depth knowledge of all products and procedures
· Miscellaneous small projects around the office

Job Requirements (Skills and Qualifications):
· College degree preferred
· 5+ years of similar experience (customer service, order processing, receptionist, secretarial, bookkeeping, etc.)
· Detail oriented and intrinsically motivated
· Ability to multi-task and be adaptable to new tasks, procedures, and programs
· Knowledgeable in Microsoft Office (heavy use of excel and Outlook)
· Typing speed of 60+ WPM
· Strong professional communication and problem-solving skills
· Experience with Microsoft Teams and SalesForce preferred
· Prioritization and organizational skills

Benefits:
· Competitive pay package
· Performance-based bonuses in addition to annual salary
· Generous and flexible Paid Time Off policies, including vacation, sick time, etc.
· A significant profit-sharing retirement contribution plus 3% guaranteed safe harbor, as well as access to a 401k savings plan
· Comprehensive medical insurance covered by the company (Kaiser HMO and Anthem PPO options), including vision and dental after completion of probationary period
· Weekly car wash

Salary: Base salary of $45,000 – $60,000 per year plus Bonuses and Benefits
Hours: Monday-Friday 8:30am – 5:30pm

Job Type: Full-time

Pay: $45,000.00 – $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Capistrano Beach, CA 92624: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• Customer service: 5 years (Preferred)

Work Location: One location