Emerson College Hiring for Associate Director for Student Wellness and Support Services (LA Campus) at Boston Full Time

Associate Director for Student Wellness and Support Services (LA Campus)
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Reporting to the ELA Assistant Dean of Students, the Associate Director for Student Wellness and Support Services will provide holistic and wrap-around service, support and communication to the students of Emerson College Los Angeles by seamlessly managing all student concerns and support services to ensure their success prior to and while enrolled in the program. The role works closely with colleagues from the ELA and Boston campuses to provide support and case management to all Emerson Los Angeles participants and to provide a seamless and supportive process as students transition through the various phases of their program preparation through the duration of their time in the program. The Associate Director will enhance the mission of ELA by promoting wellness and access to appropriate services and resources, internally and externally, in order to alleviate possible barriers to student’s success. Associate Director will collaborate with ELA and Boston staff to provide wellness programming and initiatives and liaise with campus offices and services to share resources and referrals, including, but not limited to, Counseling and Psychological Services, Student Accessibility Services, Internationalization and Global Engagement, Student Success, Enrollment Management, Student Accounts, Academic Advising, and Financial Aid. The position provides non-clinical support to students in crisis or distress related to medical and psychological concerns, life traumas, or other events or hindrances that may limit a student’s success.

ESSENTIAL JOB DUTIES

Case Management:

• Meet individually with students, as needed, to provide support and referrals to resources and services. Provide timely follow up with students to ensure they have ongoing support and are engaging with referrals and resources.
• Create and update student wellness cases through online management systems.
• Manage relationship with Student Accessibility Services, working closely with SAS and academic department administrators to provide and ensure timely and appropriate implementation of disability support and accommodations to students registered with SAS.
• Provide support for students with mid-term grade concerns.
• Serve as primary liaison to Boston for all international student needs
• Identify, select, enroll, retain, serve, and assist low-income individuals, first-generation college students and individuals with disabilities, providing them support services that will help participants progress academically to and throughout college.
• Develop, plan, and execute in-person and remote programming specific to student support including: First generation, low income students, and international student populations.

Education and Outreach:

• Develop and implement wellness programming for the entire ELA campus.
• Develop effective outreach, peer initiatives, activities, and prevention programs, including but not limited to nutrition, mental health, substance use, interpersonal violence, sleep management, sexuality, body image, and physical activity.
• Remain abreast of emerging trends in student wellness in higher education particularly among international, first-generation and diverse student populations.
• Advise students and help resolve issues by exploring options, navigating systems, and providing connections to resources. This requires coordinating appropriate referrals and interventions with campus partners at ELA and in Boston including, but not limited to, Student Services, Student Success, Academic Advising, Education Abroad, Student Accessibility Services.
• Collaborate with appropriate college offices and partners across campus departments to provide programming and awareness of campus resources and wellness initiatives. Analyze impacts, systems and student support and coordinate appropriate follow-ups and interventions with other offices and departments to ensure students receive assistance needed from the Emerson community.
• Strategically collaborate with campus partners to develop and implement unique and individualized programming to specifically address student needs in onboarding and retaining students, including potential visits to Boston for prospective student sessions, pre-departure information sessions.
• Assist in training faculty and staff in managing and responding to students of concern, and serve as a resource for faculty and administrators who have questions or concerns about a student.
• Both electronically and in-person, communicate and publicize wellness information, initiatives, and events.
• Indirectly supervises ELA therapists to identify, address, and support student trends; track student support access and use; and streamline communication.
• Supports ELA program recruiting efforts through strategic and targeted collaboration with Boston partners and stakeholders as well as through instructing the Emersion (First Year Experience) course.

Assessment and Data:

• Measure and collect data on wellness initiatives and programs.
• Evaluate student wellness services and identify ways to further strengthen student wellness for ELA students.
• Propose, create, manage, and support initiatives that improve student experience and satisfaction at ELA.
• Identify strengths and areas for improvement in ELA processes and programs to benefit students.
• Collect and analyze data to better understand and improve the ELA student experience.
• Utilize college data collection systems to identify and manage students who may be struggling or could benefit from extra support throughout their ELA semester and transitions. Monitor and communicate ongoing student progress.

General Support:

• Oversee and update existing policies and procedures.
• Support ELA recruitment efforts by participating in the ELA selection process.
• Proactively provide suggestions on campus improvements to the Assistant Dean.
• Meet with and counsel students and their families who are interested in/are in need of high level support.

Other Duties as Assigned

• Performs related duties and responsibilities as assigned/requested, including but not limited to: Assist with campus-wide events and programs such as move-in, orientation, First Fridays and the like; Provide support as needed within the ELA campus.
• Organize and maintain confidential documents appropriately and with care.
• Provide occasional assistance with other offices within the Enrollment division, including Student Financial Services and Enrollment Management Leadership.
• Other duties as assigned.

QUALIFICATIONS – Qualifications are deemed required or preferred and represent what is needed to effectively perform job.

• Bachelor’s degree or equivalent experience in higher education or a related field is required; Master’s degree in social work, counseling preferred.
• A minimum of eight years of experience in academic environments with experience in case management and/or counseling.
• The Associate Director should have experience with diverse and international student populations, including an understanding of the challenges/barriers these students may face.
• The Associate Director must demonstrate awareness and understanding of FERPA, Clery Act, HECMA standards, and other issues and standards pertaining to case management in a higher education setting.
• The Associate Director must be able to manage sensitive and confidential information and demonstrate excellent written, oral, interpersonal, organizational, and communication skills.
• The Associate Director should be familiar with or have the ability to learn and use student software and management systems such as Maxient.
• Experience with Maxient, Workday and Banner.
• Evening and weekend work hours will be required for this position. Position may require timely on-campus response under emergency and time-sensitive circumstances.

KNOWLEDGE, SKILLS, AND ABILITIES – May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with the job.

• Experience with diverse and international student populations, including an understanding of the challenges/barriers these students may face.
• Demonstrated awareness and understanding of FERPA, Clery Act, HECMA standards, and other issues and standards pertaining to case management in a higher education setting.
• Manage sensitive and confidential information and demonstrate excellent written, oral, interpersonal, organizational, and communication skills.

PHYSICAL ABILITIES – Activities commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to sit or stand for long periods.
• Requires ability to lift and move objects that are light
• Requires ability to move materials occasionally

WORK ENVIRONMENT – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Office and Production environments.

COMPENSATION

Starting salary for this position will be between $ 68,691 – $ 84,146 annually, commensurate with experience.

This is an in office position at the Emerson Los Angeles campus. Evening and weekend work hours will be required for this position.

Grade of Position: 23-09E

Scheduled Weekly Hours: 36.25

In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.

Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.

To apply, please visit: https://emerson.wd5.myworkdayjobs.com/en-US/Emerson_College_Staff/job/Los-Angeles-Campus/Associate-Director-for-Student-Wellness-and-Support-Services–LA-Campus-_JR005326

About Us
Emerson College is the nation’s only four-year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. Its main campus is located in the center of the dynamic multicultural city of Boston, in close proximity to major publishing houses, arts institutions, and research centers. The college also has campuses in Los Angeles and the Netherlands. Emerson College enrolls over 4,300 graduate and undergraduate students from more than 70 countries and all 50 states.

Diversity Statement
Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society. Emerson College does not discriminate on the basis of sex/gender in its educational programs or activities. Emerson has designated the Associate Vice President, Title IX, and Clery Coordinator to respond to inquiries regarding the College Sexual Misconduct Policy. The Title IX Coordinator may be reached at 8 Park Plaza, Transportation Bldg, Room 230 Boston, MA 02116; Telephone: 617-824-8999; email: [email protected]

Annual Clery Report
In accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.

Grade Ranges
Information on Emerson College staff grade range

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