Electronic Payments Inc Hiring for Senior POS Technical Support Specialist Job at Boca Raton, FL Full Time

Electronic Payments is an industry leader in developing and delivering innovative payment processing and point of sale (POS) solutions for retail and restaurant merchants nationwide. We are currently seeking an experienced Technical Support representative for our office in Boca Raton, Florida. We are looking for someone hands-on who can provide effective technical support that involves responding to calls in a professional manner and offering accurate and creative solutions to issues. The position requires the ability to recognize, research, isolate, and resolve problems in an efficient, yet friendly manner.

This role is an opportunity to work at an award-winning company, in a highly creative environment, as part of a team of extremely talented individuals who are passionate about their work. Our company values initiative and rewards employees that consistently exceed goals, objectives, and expectations.

Responsibilities

• Communicate with merchants via phone and email while also logging and tracking support calls using helpdesk CRM
• Support Electronic Payments products and any associated applications, including basic set-up and configuration for new merchants, resolving operational issues, obtaining necessary documentation, monitoring merchant activity to ensure proper usage, and ensuring accurate account maintenance
• Assist Development and QA teams with maintaining a working lab environment
• Provide excellent customer service via phone and email communications
• Identify, research, and resolve technical issues in a timely manner
• Manage day-to-day service issues as well as special projects as assigned

Requirements

• 3+ years’ experience in a software support desk environment is required
• Ability to adjust priorities and manage time effectively in a fast-paced environment
• Demonstrated experience providing excellent software technical support service
• Experience using Microsoft TFS or similar tools
• Proficient with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
• Knowledge of Peer-to-Peer and Client/Server networks as well as router and switch configurations
• Open availability to possibly work nights, weekends and holidays
• Comfortable with being the last line of escalation
• Ability to multi task while still sounding engaged and confident on the phone
• Ability to manage assigned projects, escalations, and call queue
• Basic networking knowledge and printer configuration
• Spanish speakers are a plus!!

Desired Skills

• Experience with point of sale (POS) hardware and software preferred
• Experience with restaurant/retail software solutions preferred
• Familiarity with a variety of technologies including Windows 10, Windows Operating System, Windows Server, networks, and domains preferred
• Basic knowledge of queries in Microsoft SQL server and NoSQL databases preferred

Electronic Payments, Inc. is an equal opportunity employer.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Work Location: One location