DTV SERVICES LLC Hiring for Pet Resort Manager Job at Lincoln, NE Full Time

Driftwood Pet Resort and SPAW Manager

Position Description: A critical team member management and client service role that supports the Mission and Core Values of Driftwood Pet Resort and SPAW while executing the Guideposts of the business. This role reports to the Driftwood Pet Resort and SPAW owners.

This role is a busy-body who gets stuff done in all phases of the business! They shall manage the Driftwood Pet Resort and SPAW team to achieve the goals of the overall business, and ensure that the Driftwood Pet Resort and SPAW business runs smoothly and profitably. They must interact positively with clients of our business to support our vision of growth and continually live up to our Mission and Core Values, overseeing compassionate care for our guests at all times, while utilizing our Guideposts to help make strategic decisions with the resources and support of the owner.

RESPONSIBILITIES

Administration and Scheduling

• Serve as the point-of-contact Manager for the Driftwood Pet Resort and SPAW operations

• Maintain the Driftwood Pet Resort and SPAW calendars of operation

• Supervise and oversee basic Driftwood Pet Resort and SPAW operations day-to-day, as needed

• Ensure that appropriate staffing is in place to balance the demands of the business and budget

• Maintain contact with our online booking system to ensure that it is functioning correctly, that clients are able to request the proper dates and services, and that their reservations are being properly recorded in the on-site system

• Learn and apply products/services to drive profitability and growth of Driftwood Pet Resort and SPAW

Team Supervision, HR, Training, and Coordination

• Supervise a team of Pet Resort and SPAW Attendants to ensure that all our Driftwood Pet Resort and SPAW services are delivered in a way that meets company policies and exceeds customer expectations,

• Hire and train new Pet Resort and SPAW Attendants, ensuring that they have the tools they need to provide excellent service and care for the guests entrusted to us

• Maintain and regularly update the Driftwood Pet Resort and SPAW Team Member Handbook

• Keep a team personnel file under lock-and-key

• Respond to team logistical and guest-related concerns during the day, and troubleshoot issues that arise at Driftwood Pet Resort and SPAW

• When needed, be able to fill in for Driftwood Pet Resort and SPAW team members that may be absent and assist with other business functions on an as-needed basis

• Perform quarterly and yearly performance reviews for Driftwood Pet Resort and SPAW team member

• A/end and contribute to regular weekly DTV Management meetings, as well as assist and guide monthly Driftwood Pet Resort and SPAW team meetings

• Apprise the Owner of anything that needs to be addressed, including personnel issues and potential dismissals

Customer Service and Communications

• Serve as the face/voice of Driftwood Pet Resort and SPAW for clientele as needed

• Respond to communications submitted by clients (phone, digital) as needed

• Coordinate times for prospective clients to tour Driftwood Pet Resort and SPAW as needed

• Respond to client inquiries (ie. scheduling, billing, or other issues) as needed

• Monitor email and social media for client questions, praise or complaints

• Spot-check the communications that are sent to clients, ensuring the quality of the information, updates and attached pictures

• Research and implement NEW marketing tools to communicate with clients and grow the business

Facilities Management

• Maintain the upkeep and general appearance of the Driftwood Pet Resort and SPAW facilities as able

• Implement systems for organizing and cataloging belongings that guests bring to Driftwood Pet Resort and SPAW, such as leashes, food, toys, beds or other supplies

• Coordinate scheduling with maintenance (or the Owner) any necessary maintenance at the facilities, ex. electrical, plumbing, painting, HVAC, or other construction or repair work

• Track and order supplies, such as cleaning products, and labeling materials, dog treats, or other supplies

• Complete routine inspections of the facility to ensure that procedures in place for cleanliness and maintenance are actually being followed

Weekend and Holiday Manager “on Duty”

• Serve as primary “Manager on Duty” for most weekends, available to trouble-shoot problems as they arise via phone

• Supervise weekend team members, occasionally respond to phone calls from clients, and ensure that all services (walks, baths, extras, vet care) are completed satisfactorily, which requires a working familiarity of the Driftwood Pet Resort and SPAW business and Veterinary business

• Be mindful (and coordinate time away with the Owner) that popular resort times are as follows: Spring Break (LPS), Memorial Day, 4 of July, Thanksgiving, Christmas, and New Year’s

• Occasionally may serve “on-site” to assist Pet Resort and SPAW Attendants with their assigned tasks, particularly during periods of training new hires

Minimum Requirements:

• A driven, energetic self-starter with a passion for animals

• A working understanding of client service, logistics, and efficiency – and a willingness to learn

• Willing and able to commute to 100 McKelvie Road, Lincoln, NE

• Clean driving record and valid driver’s license

• Clean criminal background check

• Proficiency with MicrosoC Office programs, primarily Excel and Word

• Proficiency with Google cloud products, including Gmail

• Knowledge of and basic troubleshooting abilities for both Android and iOS operating systems

• Working knowledge of the vet and pet care industry

Working Conditions:

• ~ 40 hours/week, mostly spent at 100 McKelvie Road, Lincoln, NE.

• Work must be completed in various weather conditions, and walking, standing, and interacting directly with clients and guests at the facility

• Ability to endure moderate to occasionally intense physical activity is required

• Must be comfortable interacting with and handling pet guests that may be as large as 200lbs

Job Type: Full-time

Pay: $16.00 – $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay
• Tips

COVID-19 considerations:
We provide carside service to aid in the flow and congestion of our busy facility… which also happens to help minimize disease exposure!

Ability to commute/relocate:

• Lincoln, NE 68531: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Why do you want to Manage a Pet Resort?

Work Location: One location