Decibels Hiring for Research Assistant Job at Remote Full Time

60 Decibels USA Research Assistant
Full-Time
About 60 Decibels:
60 Decibels (60dB) is a global, tech-enabled impact measurement company that brings speed
and repeatability to social impact measurement and customer insights. We provide genuine
benchmarks of impact performance, enabling organizations to understand impact relative to
peers and set performance targets. Learn more on our website: https://60decibels.com/

We collect this data through phone surveys conducted by our global research network: more than
900+ research Assistants across 75+ countries.

About the role:
Our Research Assistants are responsible for conducting phone surveys with customers and/or
beneficiaries of our client’s products and services and entering this data into 60 Decibels’ remote
platform. 60dB Research Assistants work in close partnership with our Project Teams to ensure
we deliver high quality customer insights, all while making sure to abide by all data integrity and
governance protocols.

The 60dB Research Assistant (RA) position is a great opportunity for anyone interested in the
application of remote survey practices or looking for a project-based, remote role.

Responsibilities:
You will:

• Participate in project onboarding calls with the 60dB team to acquire an understanding

of specific project contexts before reaching out to respondents

• Conduct phone surveys with customers and beneficiaries, ensuring that you are

interviewing the correct respondents as listed on your contact sheets

• Enter the data received from phone surveys into the 60dB platform (in English)

accurately, completely, consistently, and reliably – this data must be entered in the exact
way that the respondent says it, not paraphrased or summarized

• Proactively communicate project progress updates and raise any queries or concerns

with the 60dB team

• Review quality check feedback that is reviewed by project teams twice a week and

correct or resolve it within your project team’s agreed timeline, and provide status
updates to project team

• Ensure data privacy and integrity – adhere to 60dB procedures and avoid data

falsification or recording inexistent/inaccurate data.

Requirements:
Strong organization and communication skills – proactively correspond with the 60

respondents when conducting phone surveys

website > www.60decibels.com / email > [email protected]

• Strong English communication skills; verbally and in writing – all communication with the

60dB team is in English. Other language requirements of the projects vary per country

• Access to a laptop or computer, a stable phone, an internet connection, and somewhere

quiet to work

• Prior research, customer service and/or call center experience is preferred
• Prior social sector experience is a huge bonus

How to Apply:
Please submit your application using this webform. It should take you around 15

minutes to submit your application.

Additional Information:
Shortlisted candidates are asked to complete an online training course to become a

certified 60 Decibels Research Assistant. This process is mandatory and candidates are
expected to complete the training within 5 days of receiving the training prompt email.

• This is a full-time, six week contract position
• You will be expected to work 5-6 hours per day making about 20-30 call attempts

which translates to completing about 1-3 surveys per hour.

Deadline: Applications are reviewed on a rolling basis.

Location: This is a remote position – please be sure to indicate the country where you are
currently based.

website > www.60decibels.com / email > [email protected]