ATA Services Inc Hiring for Call Center Representative Job at Albuquerque, NM Full Time

ATA Services, Inc is currently looking for Call Center Representatives to work on a temporary assignment in Albuquerque, NM, and Santa Fe, NM.

• Pay rate: $17.00 per hour
• 
  MUST be able to start training on 12/21/22
• 
  Remote position – work from home
• 
  40 hours per week
  
• MUST have reliable internet service
  
• MUST live in the Santa Fe and Albuquerque area.
  

Schedule:

• 4 – 10-hour days
• 
  Wednesday, Thursday, Friday, and Saturday; 8am – 7pm (1 hour lunch)
• 
  Monday, Tuesday, Friday, and Saturday; 8am – 7pm (1 hour lunch)

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify clients’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Skills

• High school degree
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

ATA Services, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.