Daimler Truck North America Hiring for Return Material Quality Technician at Detroit, MI  Full Time

Inside the Role

Processes product returns including opening and examining customer returns, preparing documentation and entering data into warranty system. Provides support for rapid problem solving as it relates to failed components. Monitors quality for Detroit products and provides feedback through the warranty system and cross functional teams. Initiate vendor recovery and corrective action through collaboration. Maintains minimum cycle time for material processing.

We Take Care of Our Team

What You Drive at DTNA

• Process returned warranty material and provide material disposition & analysis.
• Preparation and timely submissions of warranty inspection triage reports.
• Provide assistance to problem solving teams in identifying failure modes and providing root cause analysis.
• Assist in providing technical analysis and coordination for onsite joint inspections with the component supplier.
• Assist in developing technical component warranty evaluation documentation consistent with service and warranty documentation.
• Interface with internal departments, repair facilities and suppliers to gather information, report findings and develop documentation as needed.
• Attend meetings, as required, to assist in gathering information, reporting findings and assist in the decision making process concerning warranty claims issues.
• Establish a strong working relationships with all members of the problem solving teams.
• Determine test and equipment needs for the return material area.
• Perform engine tear down and inspection as needed.
• Maintain a work area that is within the TOS guidelines.

Knowledge You Should Bring

• Requires 3 years of relevant experience or AA degree + 1 year of relevant experience
• Ability to understand and communicate diesel engine components functions including proper usage and basic failure analysis is required.
• Strong written and verbal communication, as well as strong interpersonal and computer skills are required
• Strong mechanical aptitude, understanding of truck or automotive technology, product knowledge and working knowledge of PC-based software is required
• Must be well organized, detail and process oriented, have a high degree of initiative and the highest degree of integrity
• Must to able to lift 50lbs

Exceptional Candidates Might Have

• Requires proficiency in a range of technical processes and procedures as required of the role
• Works independently with limited degree of oversight within defined processes and procedures
• May assist with determining appropriate approaches for new projects
• Acts as an informal resource for colleagues with less experience

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

• Detroit, MI

How We Collaborate

To continue building a great place to work for all, we are committed to a culture that creates flexibility and encourages a supportive working environment that achieves the needs of our business and employees.

Schedule Type:

• On-site

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward – for all who keep the world moving.

Additional Information

• Applicants must be legally authorized to work permanently in the U.S. at the time of application.

• Final candidate must successfully complete a pre-employment drug screen and criminal background check

• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions.

• EEO/Minorities/Females/Disabled/Veterans.

Daimler Truck North America is committed to employing a diverse workforce and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.