service and equipment problems by analyzing,
identifying and diagnosing faults and symptoms using
established processes and procedures. Proactively
monitors and performs preventative maintenance.
appropriate second level groups if needed;
collaborate to identify root cause. Creates checklists
and procedures for problem control and prevention.
in a timely manner according to service level
agreements or assigned completion dates. Resolves
work orders and problem tickets across multiple
locations including those remotely supported.
rotating weekend coverage as required.
little or no follow-up from Manager including assigned
Change control tasks.
the floor as well as overhead.
as needed
Pay Range
The typical pay range for this role is:
Minimum: 19.50
Maximum: 40.10
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
1+ year IT experience in a support role
Preferred Qualifications
Experience in a Windows environment with MCSE,
MCP, A+ certification is preferred.
demonstrated working knowledge of operating
systems/hardware/software
users.
possesses a strong customer focus.
escalations, outages, production support, and cross-training.
Education
High School Diploma/GED
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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