Maxcess International Hiring for Electrical Technician/Technical Support Job at Oklahoma City, OK Full Time

Position Title: Technical Support Representative

Reports to: Technical Solutions and Service Manager

Department: Technical Solutions and Service

Primary Responsibility: Control system troubleshooting, commissioning, design, and programming of custom solutions based on Customer machine specifications, while working within a project team of customer service, electrical and mechanical engineers. Providing technical support and service, remote and onsite for Customer machine installation, commissioning, and troubleshooting. Ability to perform work remotely and onsite at customer locations.

Duties and Responsibilities:

• Work as a team member with other departments (Sales, Project Management, Supply Chain, Engineering and Operations) to design, manufacture, test, install, and support equipment fulfilling customer expectations
• Professional interaction with customers
• Initiate and participate in design review meetings to encourage constructive design options from co-workers and team members. As well as interdepartmental communication to develop and agree upon a functional machine design and description that fulfills the customer specification
• Remotely commission and troubleshoot industrial equipment software, control, electrical, mechanical, and hydraulic components installed at customer site
• Technically support the Customer and team, remotely and onsite, during troubleshooting, commissioning, and customer acceptance process
• Take ownership of your project. Project leadership, direct and indirect, is required and critical for project success and customer satisfaction
• Work with Production Engineering defining and troubleshooting design of electrical panel and component assemblies
• Work with Supply Chain and Operations to ensure visibility and prioritization of long lead items. Follow up on purchase parts and manufactured parts to expedite completion of the project
• Maintain software, drawing files and reference information on network to ensure revision controls and history is maintained
• Timely completion of assigned tasks. Overtime may be required to meet deadlines and achieve Customer requirements
• Travel requirements; evaluating new and existing applications, commissioning systems at customer sites, post-commissioning troubleshooting, service, and support
• Support continuous improvement initiatives and processes through active involvement
• Manage waste responsibly (utilize proper containers, participate in the recycling programs)
• Promote energy conservation
• Maintain safety compliance for all International, Federal, State, and site-specific service requirements
• Actively support and maintain business objectives and initiatives
• Other duties as assigned to meet departmental and company objectives

Minimum Qualifications

Education/Experience:

• Bachelor’s Degree of Science in Electrical Engineering with three to five years’ experience

OR

Associate degree with five to seven years’ experience or experienced candidate with strong background in controls engineering with equivalent years’ experience

• Ability to travel globally. Majority of travel is domestic, however can be out of country, primarily Americas

Other Candidate Qualifications:

• Preferred experience and knowledge of:
• Web handling equipment design concepts and components
• PLC and HMI design
• Design and creation of schematics
• AutoCAD
• Ability to troubleshoot, design and test electrical, and hydraulic equipment including on-machine power distribution, PLCs, and AC/DC drives
• Knowledge of programming with SyPTPRO, Machine Control Studio, RSLogix Rockwell Automation (Allen Bradly) Software
• Knowledge of industrial communication standards and network protocols with Ethernet/IP, PROFIBUS and PROFINET
• Excellent verbal and written communication skills
• Strong organizational skills
• Fluent in standard Windows based application
• Knowledge of Epicor ERP system is a plus
• Knowledge of machine safety standards and their application
• Strong problem-solving skills and efficient management of time and resources
• Ability to evaluate cost/benefit relationships as they relate to design and customer ROI
• Ability to work in team and individual environments without supervision, self-motivated
• Willingness to provide enthusiasm and creative solutions meeting our customer needs and achieving the company’s goals
• Ability to thrive in a fast-paced environment
• Ability to travel up to 50% of the time to customer locations. Travel is based on business demand and a necessity for this role. Most travel is domestic and regionally located

Physical Requirements

• Position located in Oklahoma City, OK
• Be able to lift up to 35 pounds
• Sit/stand/walk 8-10 hours a day
• Able to wear prescribed personal protective equipment – safety shoes, safety glasses, hearing protection, etc.
• Work in conditions typical of a manufacturing environment – noise, dust, odors
• Must be willing to travel regionally up to 50% of the time

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Oklahoma City, OK 73114: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Experience:

• Technical support: 3 years (Required)

Work Location: Hybrid remote in Oklahoma City, OK 73114