CRG Hiring for Deskside Support Technician Job at Aberdeen, NC Full Time

Deskside Support Technician

Location: Aberdeen, MD
Schedule: Thursday thru Sunday – 6:30pm-5:00am
Pay: $25.00+/hr W2

Responsibilities:

• Identify, triage, prioritize, and resolve Level 1 and 2 incidents within the service level agreement, which includes: responding to high-priority outages outside of normal business hours and working as the liaison between site leadership, IT leadership, and other technical teams during outages
• Perform daily walks around the warehouse or plant and perform equipment inspections and preventive maintenance
• Manage and maintain an inventory of assets to ensure asset readiness to minimize incident impact and downtime
• Help create and maintain IT processes and procedures to support the site
• Lead local project management for site technical refreshes, end-user equipment deployments for expansions, and end-user equipment deployments for site startups
• Perform installation, upgrades, maintenance, basic troubleshooting and repair of various software, as well as computer devices, mobile phones, scanners, network equipment, printers, telephones, etc.
• Provide training, mentorship, and leadership for other technicians
• Maintain exceptional service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends and recommending system improvements
• Make technical recommendations to site leadership regarding problems, projects, and releases
• Create batch files or PowerShell scripts for asset management and incident resolution

Qualifications:

• 2 years of experience supporting networked systems
• Ability to troubleshoot and configure RF devices or other handheld terminals, Android PCs and tablets, and printers (multifunction, laser, fax, barcode label, dot matrix and high-volume scanners)

Preferred Qualifications:

• Bachelor’s degree or vocational training in CS or MIS, or equivalent related work or military experience
• Availability to travel; occasionally on short notice
• 5 years of experience supporting a corporate or warehouse networked computer environment
• 5 years of experience installing, troubleshooting, and supporting corporate AV equipment; building, deploying, and troubleshooting desktop computers in a corporate environment; telephony equipment and Microsoft Windows OS
• Strong understanding of warehouse management systems

Category Code: JN008
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