Pinnacle Partners Hiring for Customer Service Representative Job at Indianapolis, IN Full Time

Customer Experience Specialist:

Pinnacle Partners has partnered with a company in downtown Indianapolis, in search of a Customer Experience Specialist. This is a direct hire position that offers a hybrid schedule. The company itself is in the hospitality industry, and an ideal candidate for this position would be comfortable on the phone, and have a background in hospitality or customer service. Additional information on the position is below:

Responsibilities:

– Take inbound customer care and contact center calls, and work with the customer to resolve issues

– Monitor the customer care email and social media pages to ensure customer comments, messages, and requests are reviewed and responded to in a professional manner throughout the day

– Work with the Customer Experience Manager to reduce incidents experienced throughout the booking process based on data gathered from various customer service portals

– Respond to and log reviews from consumer reporting sites

– Maintain a positive working environment dedicated to the service of customers and colleagues

– Review all location policies and work with the Customer Experience Manager to reduce and prevent a negative customer experience

– Monitor satisfaction score daily and use data provided by satisfaction sources to evaluate location performance

– Assist with sending out reports to internal employees and locations

Qualifications:

– Experience in travel and hospitality is preferred

– 2+ years of customer service experience

– The ability to use critical thinking skills and think outside the box

– Efficient and professional communication skills

Hours:

– Monday-Friday from 9:00 AM-5:00 PM

– Friday’s are work from home

Pay:

– $20/hour

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: One location