About the Role
We are looking for a part-time Customer Support Associate to nurture new relationships and strengthen existing ones with the customers of our DTC brands: Camp, Dune, and Basis. Working in the Customer Support Department, this role will assist with any Customer Support inquiries that funnel through our DTC brands and other businesses. The Customer Support Associate will directly support our Creatd Ventures team. Our ideal candidate will have Customer Support experience, a highly personable, ambitious and hardworking attitude, as well as high self-accountability when working remotely.
What you’ll do:
Respond to customers’ inquiries in a timely manner, and with resources provided
Understand the needs of customers and then communicate those insights to the Creatd Ventures management team
Master knowledge of the brands: Camp, Dune, and Basis.
Understand all resources and become an expert in solving problems with a creator-centric approach
Identify opportunities to develop new resources and materials designed to ensure a successful customer onboarding and experience.
Be flexible!
Ability to work across Creatd’s businesses in the Customer Support department with ease.
What you’ll need:
1-2 years of experience in Customer Support, preferably working with CPG or DTC brands
Excellent communication skills and the ability to collaborate
A desire to learn and grow in a fast-paced environment
Ability to learn and adapt to new tools and technologies
Ability to multitask and efficiently jump between multiple job duties
Familiarity with any of our brands, Dune, Camp, Basis, a plus
A working knowledge of Zendesk and Shopify (preferred)
Ability to work 20-30 hours per week (Evenings and weekends a plus)
About Creatd
Creatd, Inc. (Nasdaq:CRTD), empowers creators and brands through technology and data-driven innovation. Leveraging Vocal and our complementary digital businesses, including Vocal for Brands, Seller’s Choice and Creatd Partners, the Creatd team works to provide benefits throughout the creative ecosystem. Since launching in 2016, Vocal has become home to over 100,000 creators around the world, who use the platform to express their creativity and share stories that matter.
A great fit for Creatd means you are open to learn and evolve your skills. You think abstractly and can execute tactically. You are emotionally intelligent and flexible to accommodate shifting priorities. You work without ego and value radical transparency— you seize any opportunity to add value to the collective.
Learn more at https://creatd.com/
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