RHP Mechanical Systems Hiring for Dispatcher/Customer Service Representative Job at Reno, NV Full Time

Reno, NV based 70+ Year Old Mechanical (HVAC/Plumbing) Contractor is looking to fill an open position for a Dispatcher/Customer Service Representative. We are seeking an organized and detail-oriented individual with experience in task prioritization, time management, and communication skills.

Job Type: Full-time positions available

Job Level: Experience in dispatching and/or HVAC/plumbing industry is desirable.

Education Requirement: Must have a high school diploma or equivalent.

Pay Rate: $25.00 – $37.00 per hour, includes paid health insurance for family, 401K,

vacation and sick time

General Description:

Must be able to follow company dispatch and communication procedures. Will be responsible for verifying both phone and electronic data for dispatch coding. Directly relate with customers and forty-plus technicians. Work is performed in a fast-paced changing environment under direct management supervision.

Duties and Responsibilities: Included but not limited to;

· Receive direct customer calls and enter them into the dispatch system.

· Efficiency plan dispatch by geographic location, technician ability, and system capacity.

· Review customer history, related call information, and management inputs to efficiently communicate between customers and technicians.

· Respond to service technicians’ requests both by phone and electronic communication.

· Represent the company professionally, honestly, and ethically in all transactions.

Qualifications: Included but not limited to;

· High school diploma or equivalent with experience in customer service or other direct customer contact positions.

· Prior dispatch experience is desirable.

· Experience with computers and data entry is required.

· Direct software training will be provided.

· Must be able to multi-task in a fast-paced environment without customer service technician communication lapse.

· Ability to learn the geographic area, software applications, and industry terminology.

· HVAC/ plumbing knowledge is a valuable asset.

Job Type: Full-time

Pay: $25.00 – $37.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Reno, NV 89512: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 1 year (Preferred)

Work Location: One location