Cox Communications Inc Hiring for Application Support Engineer II Job at Atlanta, GA Full Time

The Application Support Engineer II will serve as an application support Subject Matter Expert (SME) and is responsible for the deployment and ongoing support of complex network systems management and testing applications and solutions. To successfully perform these responsibilities, the candidate needs to have at least a working knowledge of database management, different operating systems, and at least one programming language. Also, an important part of the transformation to a highly automated setting, he/she will be responsible for ensuring all supported applications have monitoring proactive enabled with such standard platforms as New Relic, Elastic, or Big Panda. Basic scripting skills will also be needed to automate traditionally routine requests such as account creation and delineation. Application and solution reliability (e.g., maintenance and ongoing network and vendor performance) will be improved through and post deployment.

Primary Responsibilities and Essential Functions:

• Configures, optimizes, documents and supports high level software components of Data Support Systems (DSS) software products.
• Supports and troubleshoots the scalability, high availability, performance, and monitoring of production environments, providing backup and platform restoration as necessary.
• Works with engineers and QA to ensure that issues are resolved, and fixes deployed in a timely fashion.
• Creates and maintains appropriate deployment-specific support documentation, ensuring distribution as warranted.
• Ensures issues are tracked appropriately in the ticket management system like JIRA or Service Now.
• Integrates proactive monitoring with standard tools and identifies additional monitoring needed to improve solution uptime.
• Collaborates with various vendor and Cox development teams to provide a stable environment and improved speed-to-market.
• Maintains disciplined Incident and Change Management procedures for all assigned environments and supporting tools.
• Develops, trains and maintain tools for support team members including peer teams and NOC personnel.
• Identifies improvement opportunities for supported solutions and makes recommendations to leadership as necessary.
• Maintains active and open lines of communication with leaders, practitioners, and end users to ensure all parties are informed of what is provided, how it operates, and what is needed.

Key Skills:

• Strong verbal and written communication and collaboration skills across all levels
• Expert level analytical, problem-solving and documentation skills
• Experience deploying and supporting complex application/solution environments
• Proven technical aptitude in one or more technology domains

Minimum:

• Bachelor’s degree in a related discipline and 2 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience
• Expert knowledge of networking technologies, database technologies, and systems monitoring tools and practices
• Strong Experience in troubleshooting and understanding of network architecture
• Strong background and understanding of Linux and opensource based applications and deployment of distributed architectures and infrastructure
• Experience supporting applications deployed in public/private cloud
• Working knowledge of VM Environments
• Excellent interpersonal, communication and collaborative skills, both written and verbal, to work effectively with teams throughout organization
• Experience with microservices and container-based virtualization (Containerization) like Docker or Kubernetes organized by Rancher
• Experience with automation tools like Ansible or Jenkins

Preferred:

• Proven and progressive experience in telecommunications industry
• Experience in deploying and supporting EMS/NMP platforms such as Nokia, Calix, Adva, Accedian, or Spirent
• Experience with and strong scripting skills in one of the following languages: Python, Shell, SQL or NETCONF/YAML
• Working knowledge in Kafka
• Strong experience with automation platforms as Ansible, Jenkins, and Artifactory
• Proven and progressive experience supporting microservice based solutions
• Experience with platforms such as New Relic and Spunk
• Experience with various containerization technologies, specifically Docker and Kubernetes managed by Rancher overlay
• Possess one of the following certifications: Red Hat Certified System Engineer (RHCE), Certification in IT Service Management (ITSM), ISTQB Advanced Test Automation Engineer and Cloud Technologies; AWS Certified Solution Architect, MCSE: Cloud Platform and Infrastructure, Certified OpenStack Administrator (COA), Cloud Certified Professional, etc.

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About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That’s a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you’re interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.