CountryWide Debt Relief Hiring for Customer Service Representative Job at Irvine, CA Full Time

Job description

About CountryWide Debt Relief

CountryWide Debt Relief (CWDR) is a Debt Consolidation Company helping consumers find a solution to getting out of debt. CWDR has been in business for over 10 years and has received A+ ratings from the Better Business Bureau along with the highest satisfaction ratings with Consumer Affairs. We are looking for career-minded individuals who strive to help our clients in need of help.

About the Job

CountryWide Debt Relief is seeking an energetic Customer Service Representative (CSR) who is a self-starter and has a passion for helping others. The CSR is responsible for providing current clients updates about the status of their Debt Consolidation Program, reaching out to clients to get approvals for terms of settlement agreements and responding to all other inquiries from current clients. We are looking for a team-player who is excited to help our clients live a debt-free life. This position will report to the Client Services Manager at the Santa Ana, CA office location.

Duties & Responsibilities

• Answer incoming service calls.
• Respond to service voicemails, emails, and text messages.
• Assist with getting approvals from clients regarding settlements.
• Update bank account info for client Trust Accounts .
• Notify clients of settled in full (SIF), updates, or issues with their accounts.
• Receive and distribute faxes throughout the office.
• Update client accounts as needed.
• Assist with Settled in Full (SIF) client notifications, approvals for clients, and saving the necessary documents.
• Provide post Settled in full (SIF) follow up for clients.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Paid Time Off
• Paid Sick Leave

Qualifications

• Minimum 2 years of experience in Providing Customer Service.
• Basic understanding of Credit Report and Debt Collection process.

Required Skills

• Team Player
• Ability to anticipate and resolve issues proactively in a professional manner.
• Ability to multitask during times of stress.
• Must be self motivated and have a strong sense of proprietorship.
• Excellent written and verbal communication skills.
• Excellent customer and communication (phone and email) service skills.
• Ability to problem solve.
• Positive, enthusiastic attitude, and a dependable work ethic.

Nice to Have Skills & Experience

• Prior experience with SalesForce or another CRM.
• Bilingual (Spanish/English) preferred.
• 2 years experience in Customer Service in a Debt Relief/ Debt Settlement experience is a plus.

Important Notices

• CountryWide Debt Relief requires the Customer Service Representative position to report in person at the Irvine, California office location.
• CountryWide Debt Relief is an equal opportunity employer, meaning that we do not discriminate in favor of or against anyone based on age, race, religion, gender, ethnicity or any other legally protected class. Job description, duties and hours are subject to change. This is an at-will position.

Job Type: Full-time

Salary: $20.00 – $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

COVID-19 considerations:

All customers and employees are required to wear a mask in the common areas. Hand sanitizers and disinfectant wipes are offered throughout the office. HoMedics TotalClean 5-in-1 UV Air Purifiers have been placed throughout the office.

Education:

• High school or equivalent (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location

Job Type: Full-time

Pay: $20.00 – $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Irvine, CA 92606: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Required)

Work Location: One location