Confidential Hiring for Call Center Quality Assurance Job at Palm Springs, FL Full Time

Haven Health Management is a substance abuse and mental health treatment provider with facilities across the United States. We offer all levels of care from Detox, Residential, PHP, IOP, and Outpatient along with Sober Living. Our treatment modalities include Group Therapy, Individual Therapy with Master’s Level Therapists, Individual Counseling and Case Management with CAC-I’s, Cognitive Behavioral Therapy, and Dialectical Behavioral Therapy. We also offer alternative activities such as Music Therapy, Art Therapy, Yoga, Reiki, Meditation, and Acupuncture. One of our facilities was awarded for being the “Best Treatment Center in Indiana” on Newsweek’s America’s Best Addiction Treatment Centers 2021 list. Our clients often find themselves at rock bottom, and it is our mission to help them get back on track. We are seeking to expand our Admissions Quality Assurance Department.The Quality Assurance Analysts are responsible for reviewing Admission Records and reporting deficiencies to the Admissions Quality Assurance Manager.This is a FULL Time, on site position at our office located near West Palm Beach, Florida.**No direct experience is required for this position. Salary is competitive and commensurate with experience

Responsibilities: Conduct daily audits of randomly pulled calls and reporting calls that deviate from company training standards or compliance requirements.
Conduct full audits of Patient Admissions and reporting events that deviate from company training standards or compliance requirements.
Identify and report the root-cause of infractions or deficiencies.
Present solutions and alternatives to preventing future erros or deficiencies.
Observe, identify, and report patterns in employee performance that may present a liability to the company.
Maintain consistency and conformity to auditing methods and documentation.
Participate in weekly feedback sessions to provide deeper insight on employee performance, behavior, and techniques.
Identifying missing or lost opportunities and reporting them to the QA Manager.

Key Traits that will Make You Successful Here:

Strong Attention to Detail
Critical Thinking and Problem Solving
Active Listening and Memory Retention
Proficiency in Typing and/or Transcription
Dependability, Empathy, and Sympathy
Adapting to Change

Reasons to Work Here:

Paid Time Off
Medical Insurance
Dental and Vision Insurance
Company Sponsored Life Insurance
Health Savings Account
Flexible Spending Account
401(k)
Flexible Schedules
No Micromanagement
Your work can change lives

Requirements:

High School Diploma or equivalent
Able to handle sensitive subject matter
Discretion and protection of private information
Strong organizational skills
Excellent written and verbal communication skills
Ability to work with computer software (Excel, Word, Salesforce, Call Monitoring Software)
1 year of any type of Quality Assurance experience
1 year of Medical Admissions experience
Must be on-site: this is NOT a remote opportunity

Job Type: Full-time

Pay: $30,000.00 – $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Work Location: One location