Meliora Hiring for Entry Level Customer Service Assistant Job at Miami, FL Full Time

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities

• Receive and resolve, within established guidelines, customer issues, questions and concerns.

• Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.

• Download, distribute, and answer all customer questions received via email.

• Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.

• Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.

• Support marketing and sales efforts with industry events, exhibits, or other sales- based events when necessary.

• Perform other duties and responsibilities as required or requested by management.

Qualifications:

• High School Diploma or GED.

• Previous experience in customer services or contact centers is desirable but not mandatory

• Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.

• Possess good organizational and record-keeping skills.

• Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.

• Proficient in Microsoft Outlook, Microsoft Word, and Excel.

• Good problem-solving ability.

• Have a can-do attitude, be able to articulate and overcome failure, and have a resilient mindset.

Job Type: Full-time

Salary: $4,000.00 – $4,800.00 per month

Schedule:

• Monday to Friday

Work Location: One location