Colgate University Hiring for Systems and Security Operations Engineer at Hamilton, NY Full Time

Job Category:

Professional/Administrative

Position Title:

Systems and Security Operations Engineer

Full Time/Part Time:

Full Time

Division:

Dean of the Faculty

Department:

Information Technology Services – Services and Shared Infrastructure

Wage/Salary Range:

$59,830-$85,000

Department Statement:

Colgate Information Technology Services (ITS) is a dynamic organization that serves the diverse technology needs of the University community. ITS prides itself on exceptional customer service and building creative solutions to meet the unique needs of our liberal arts campus. ITS endeavors to foster an inclusive environment that values diversity, professional development, creativity, and innovation to support the growth of individuals and the organization. ITS is embarking on a strategic planning process to align services and resources with several exciting new initiatives identified in Colgate’s Third Century Plan.

The position supports Colgate University’s mission by collaborating with the Associate Director of Research and High-Performance Computing to facilitate the maintenance and security of research computing resources offered to faculty, staff, and students. This involves architecting, maintaining, and securing hardware and software. The position is also responsible for providing ongoing support to faculty, staff, and students with their research computing needs which include assisting with installing, configuring, and maintaining research computing software, but mostly excluding code refactoring and debugging.

Accountabilities:

The Systems and Security Operations Engineer will:

• Support faculty, staff, and students by installing and maintaining research computing software, troubleshooting managed research computing pipelines, and assisting with data backups and recovery where needed.
• Assist Information Technology Services in adopting research computing best practices and automating research computing pipelines through serverless or server web services.
• Optimize research computing services by improving user experience, usefulness, performance, availability, and resilience.
• Perform other related duties and projects assigned by the Associate Director of Research and High-Performance Computing.

Name:

Server Administration

Description:

Demonstrated skills sufficient to manage day-to-day maintenance of physical and virtual servers. Demonstrated working knowledge of LAMP stack. Familiarity with Unix, and REHL/CentOS and Ubuntu Linux flavors. Demonstrated ability to install, configure, and backup servers. Ability to troubleshoot and evaluate performance issues with assigned service areas. Familiarity with cloud infrastructure as a service. Familiarity with Docker and/or Singularity. Working knowledge of Bash/Zsh scripting.

Name:

Customer Service

Description:

Displays empathy and patience with users of all levels of sophistication. Demonstrated ability to assess user sophistication and communicate (oral and written) with clients in an appropriate level of detail. Demonstrated ability to convey confidence to the user in ITS ability to solve issues.

Name:

Network Administration and Security

Description:

Demonstrated ability to manage incidents from start to completion including, but not limited to, event correlation, vulnerability & attack identification/classification, incident reporting, incident containment, and remediation. Demonstrated skills in Linux Iptables and network routing/switching. IPv4 required; IPv6 preferred. Ability to troubleshoot and evaluate network and system performance issues.

Name:

Programming

Description:

Demonstrates ability to research, recommend, and implement software solutions. Develops relatively simple applications, and programs based on published API documentation and uses Git as a code repository.

Name:

Personal Accountability for Results

Description:

Takes responsibility for decisions, performance, and outcomes; behaves in a responsible manner with a positive attitude; shows self-awareness and openness to feedback.

Name:

Effective Communication

Description:

Demonstrates effective written and oral communication skills; shares information and seeks input from others; adapts communication to diverse audiences; protects private and confidential information.

Name:

Problem Solving and Decision Making

Description:

Analyzes and prioritizes situations to identify and solve problems; generates solutions to improve efficiency and quality; involves others in solving problems and making decisions; factors organizational goals into decisions; makes clear, transparent, and timely decisions.

Name:

Change Management

Description:

Responds positively to changing university initiatives and readily adapts behavior to maintain effective performance; understands the long-term direction of the university and can relate this to departmental area; adapts to new methodologies; identifies and acts on areas where change is appropriate.

Name:

Leadership and Teamwork

Description:

Applies skills and knowledge to provide a climate to achieve departmental and organizational success; balances individual and department goals; helps others perform at their best; builds productive relationships to enhance individual and organizational effectiveness; treats others with respect; resolves conflicts among team members.

Name:

Creativity and Innovation

Description:

Generates, explores, encourages, and implements innovative ways of creating strategic value for the university, division, department, and individual level; critically assesses the effectiveness of new initiatives.

Name:

Diversity and Inclusion

Description:

Demonstrates respect for people and their differences; understands the benefits of a diverse workforce; earns the trust and respect of others; includes and welcomes others; works to understand the perspective of others; promotes opportunities to experience diversity within our community.

Name:

Sustainability

Description:

Understands the impact of decision making and personal behavior in achieving the university’s commitment to a sustainable and carbon-neutral campus; supports and advances the university’s sustainability initiatives; influences others to use sustainable practices.

Professional Experience/ Qualifications:

• Three or more years of professional experience in Linux/Unix systems administration, operational security, shell scripting, and the Python programming language.
• Demonstrated experience in customer support, problem-solving, and communication skills, with the ability to diffuse challenging situations and remain calm and focused.
• Ability to plan, organize, and prioritize tasks with minimal supervision and have experience working in a higher education setting with diverse staff, faculty, and student populations.
• Knowledgeable of requirements gathering specific to academic research domains and the ability to translate research data analysis needs into practical computing solutions.
• Demonstrated ability in coordinating customer support, planning, reporting on requirements and constraints, and collaborating across information technology teams.
• Ability to work both independently and within a team, be willing to collaborate, share ideas openly, and be comfortable with constant changes in the working environment.
• Demonstrated understanding of, sensitivity to, and respect for the academic, cultural, and social diversity in the Colgate University community.
• Incident response – ability to perform incident handling function from start to completion including, but not limited to, event correlation, vulnerability & attack identification/classification, incident reporting, incident containment, and remediation.
• Linux scripting: working knowledge of Bash/Zsh scripting is required.
• Firewall/Network management: Linux Iptables, Network routing/switching. IPv4 required; IPv6 preferred.

Preferred Qualifications:

• Experience with AWS, GCP, and/or Azure Cloud Compute is desired
• Access Management: Active Directory, familiarity with LDAP, and Microsoft AD integration via realm and sssd is preferred, but not required. Familiarity with Grouper is preferred.
• Containerization: Familiarity with Docker and/or Singularity.
• Familiarity with Python and R is preferred.
• Familiarity with web development using Django and Symphony frameworks is preferred.
• SecDevOps mindset is desired.

Education:

A Bachelor’s degree is required, preferably in computer science or a related field.

A Master’s degree in computer science or related field desired, or equivalent professional experience in essential duties and responsibilities.

Physical Requirements:

Ability to occasionally lift up to 50 lbs.

Requisition Number:

2023S071Posting

Temporary:

No

Work Schedule:

Full-time, Monday – Friday.

Job Open Date:

09/22/2023

Open Until Filled:

Yes

Special Instructions Summary:

Please share a diversity statement with us.
Colgate has a diverse student, faculty, staff, and alumni population representing a variety of races, gender identities, social economic status, sexual orientations, languages, national origins, etc. Our Diversity, Equity & Inclusion Plan presents a framework for continuing the creation of an inclusive campus and engaging the Colgate community in this effort in the years ahead.

Please describe how you would connect and work with a diverse community. The statement can be any length (e.g. paragraph or page). You can upload the statement under the Diversity Statement document heading. For information on how to write a diversity statement, see our Guidance on Crafting Diversity Statements.

EEO Statement:

It is the policy of Colgate University not to discriminate against any employee or applicant for employment on the basis of their race, color, creed, religion, age, sex, pregnancy, national origin, marital status, disability, protected Veteran Status, sexual orientation and gender identity and expression, genetic information, victims of domestic violence and stalking, familial status, and all other categories covered by law. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training at all levels of employment. Colgate University will not discharge or discriminate against employees or applicants who inquire about, discuss, or disclose their own compensation or the compensation of another employee or applicant. Colgate University is an Equal Opportunity Employer. Minorities/Females/Persons with Disabilities/Protected Veterans are encouraged to apply.

Clery Act:

CAMPUS CRIME REPORTING AND STATISTICS

The Department of Campus Safety will provide upon request a copy of Colgate’s Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to and accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. You may access the report from the Clery Compliance web page at: https://www.colgate.edu/about/offices-centers-institutes/dean-college/campus-safety-staff/clery-compliance. Printed copies of this report may be obtained upon request from the Department of Campus Safety via e-mail at [email protected].