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Human Resources & Legal Jobs
Christus Health Hiring for Human Resources Service Center Representative I at Irving, TX Full Time
Job Description
Description
Summary:
The HR Shared Service Representative utilizes knowledge-based information to answer customer inquiries. Interacts with customers via telephone and other communication channels to answer questions and aids in the completion of human resource transactions. Provides information to answer questions from customers regarding human resource transactions.
- Provides accurate and efficient resolution of issues and inquiries through multiple channels (phone, email, Service Now) by following appropriate resolution/assessment methodology (investigating and research), utilizing knowledge management tools, educating customers on products and self-service tools, and determining the appropriate course of action or escalation for emerging issues
- Provides initial contact and support for customers dealing with sensitive and confidential information relating to HR issues
- Interacts with customers via telephone and chat to answer questions and aids in the completion of human resource transactions
- Inputs, updates, and/or retrieves information from human resource or payroll systems.
- Documents all contacts and outcomes within the center’s case management software application
- Routes calls to appropriate staff and/or office
- Performs related work as assigned
Requirements:
- High School Diploma
- 0-3 years preferred
Work Type:
Full Time
EEO is the law – click below for more information:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.
As an Equal Opportunity Employer, we are committed to recruiting talented employees with valuable expertise from different races, religions, genders, sexual orientations and other protected classes.
