Channel Islands Aviation Hiring for Aviation Customer Service Manager Job at Camarillo, CA Full Time

About Us

Channel Islands Aviation is one of the longest running affiliates of Cessna Aircraft Company in the country. We became a Cessna Pilot Center, Cessna Service Center and Single Engine Dealer in 1976. When Cessna started building single engine piston airplanes again in 1997, CIA was rebranded as a Cessna Sales Team Authorized Representative through 2011. To this day, CIA remains an active Cessna Pilot Center for flight training and Cessna Service Center for aircraft maintenance. Channel Islands Aviation has multiple FAA Certificates. We operate an executive charter business with our Part 135 Charter Certificate through CI Jets. We have a Part 145 Repair Station for maintenance and a Part 141 Approved Pilot School. These certificates and approvals make CIA unique as we are the only business at the Camarillo Airport to enjoy all these approvals under one roof.

The Position

We are seeking self-motivated, safe, positive, enthusiastic, goal-oriented individuals for immediate openings as a Customer Service Representative (CSR) Manager. A passion for aviation is a must!

Duties and Responsibilities include (but not limited to):

• Greet crews, passengers and anyone that may use Channel Islands facilities.
• Have a good understanding and scope of what services Channel Islands has to offer along with local amenities such as hotels and restaurants.
• Directly oversees Customer Service Representatives to ensure adherence to the uniform policy, professionalism when answering telephone calls, Unicom transmissions, and radio communications to Line Personal and other company policies and procedures.
• Engage with customers as much as possible to establish and maintain new relationships.
• Resolve any crew or customer complaints in a professional manner. Find a way to creatively problem solve that will help and benefit the customer and mitigate issues.
• Participate in initial training and recurrent training.
• Manage Customer Service Representative schedules. Make sure the department is fully staffed at all times. Manage and approve vacation requests and strictly manage overtime.
• Conduct performance reviews at the 90 day and annual review period.
• Conduct interviews and set up new hires.
• Occasionally drive passengers and crews to hotels and restaurants.
• Follow all Airport Authority badging requirements and security procedures.
• Maintain stock of amenities while staying within a set budget.
• Shop for amenities when supplies are low.
• Assist General Manager with annual budget and help mitigate unforeseen expenses.
• Assist with processing the nightly closing paperwork and check for accuracy.
• Initiate Emergency Action Plans when needed.
• Help plan special events and come up with creative promotional ideas.
• Function as a Customer Service Representative when needed.

Physical Requirements:
On a day-to-day basis, the CSM must be able to stand or sit for 30 minutes or more, reach and grab items, stoop, kneel, walk distances, climb small ladders, step stools and be able to balance or reach items on shelves. Must be able to lift 20 pounds or more when needed.

Additional Requirements:

• Must have 5 years or more of Customer Service Management experience.
• Must be 18 years of age.
• High School diploma or equivalent.
• Good communication skills along with exceptional attention to detail.
• Maintain a current valid driver’s license.
• Must be able to pass a company background check, pre-employment drug screening,
• Prior Aviation / FBO Experience is a must!

Salary & Benefits

· Job Type: Salary $65,000.00 – $72,000.00

· Benefits: 401(k) Health insurance

· Paid time off

· Schedule: 8-hour shift

· Ability to commute/relocate: Camarillo, CA 93010: Reliably commute or planning to relocate before starting work (Required)

Channel Islands Aviation is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Camarillo, CA 93010: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have prior experience working at an FBO or other aviation business?

Work Location: One location