The IT Service Desk Manager will direct the daily operations of the IT support desk both onshore and offshore. Responsible for managing performance of internal service desk analysts and overseeing vendor service desk deliverables and ensure all service levels are achieved. Establishes project schedules with user management and ensures adherence to deadlines. Works with team members to develop and execute project work-plans. Provides technical guidance to staff and coordinates end-user training. Works with the Division Vice President of IT to provide leadership and direction to the support desk functionality and vendor relationships. Works under minimal direction.
Required Experience/Skills:
Required Skills
Together, we can raise the bar on home healthcare
CenterWell™ Home Health (formerly Kindred at Home), is one of the nation’s leading providers of home care, with an incredible team of compassionate clinicians who deliver high-quality, specialty care to patients. Many of our clinicians live in the same neighborhoods they serve – providing the much-needed care to people in their community.
As a company, we strive to lead by example and show employees the same compassion and care we expect them to show patients. We provide employees the resources, stability, and job flexibility they truly deserve. We help them fulfill their personal and professional goals while enjoying industry-leading benefits, competitive salaries, opportunities for career and professional growth, and a healthy work/life balance.
Part of Humana’s Home Solution business
CenterWell Home Health cares for nearly 80,000 patients every day in over 350 locations, across 38 states. As part of Humana Inc., we create experiences that put patients at the center, working in collaboration with healthcare providers to bring multidisciplinary care directly to the comfort and safety of home. The result is easy, comprehensive and personalized care that helps patients lead healthier, happier lives.
Caring for people who care for our patients
Experience has shown us that supporting and nurturing employees helps them become the best version of themselves and more compassionate, committed home health professionals. That’s why CenterWell Home Health never stops working to improve the employee experience. Our people are our greatest resource, and we are committed to creating an environment they enjoy stepping into every day.
World-class employee benefits
Required Experience
Join Our Team!
Check out our video to get a glimpse of a day in the life of our Home Health team – Home Health
To learn more, please contact your local recruiter at (toll-free) 855-563-2846 or apply online. Our Recruiters are ready to help you start a new and rewarding career with CenterWell Home Health.
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