Regional IT Support Hiring for IT Services Specialist Job at Columbia, MO Full Time

Overview:

The US Oncology Network is a group of community-based healthcare centers that provide, diagnosis, treatment, and management of an individual… Under general direction, provides on-site service and support to ensure efficient, appropriate maintenance and administration of company’s client server system within an assigned practice. The ideal candidate will be able to:

• Daily on-site presence and must be able travel to multiple clinic locations to provide IT support to oncology practice staff and physicians
• Demonstrate an elevated level of technical understanding and skill set to support and train users across the wide range of Information Technology systems including but not limited to:
• IT Hardware
• IT Infrastructure (Servers, Networking, Telephony Systems)
• General system software (Microsoft Office 365 Applications)
• Windows Client and Server Operating Systems
• Specialty Medical Applications (EMR (ELECTRONIC MEDICAL RECORDS), Practice Management and Treatment Delivery Systems)
• Possess excellent problem-solving skills and strong attention to detail
• Participate in needs assessments, product evaluations, security administration, implementation planning, conversion planning and verification, testing, troubleshooting, and training.
• Support and adhere to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.
• Maintain sensitivity to communications, accuracy of work, timeliness, and professionalism
• Demonstrate patience, tolerance, and adaptability in all areas of support responsibilities with users with a wide range to technical skill level

• Possess exceptional interpersonal skills, including strong oral and written communication skills

Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ability to work independently, self-manage job queues and prioritize multiple tasks effectively
• Performs local on-site IT service functions including answering broad questions, remote troubleshooting, coordinating with the corporate help desk on issues, and logging or reporting problems.
• Adherence to HIPAA (Health Insurance Portability and Accountability Act) and SOX (Sarbanes-Oxley) Confidentiality and Compliance standards
• Maintains all on site computer equipment including personal computers, peripherals, servers, wireless equipment, networking infrastructure, and printers.
• Provides on-site support for a medium sized population of users across multiple sites in a practice
• Conducts training on new systems/technologies for new and existing staff
• Coordinates with corporate implementations on providing local technical assistance on all office moves, new site implementation, and office expansions
• Creates and maintains appropriate IT documentation related to the operations and support of the assigned office locations and its equipment and applications
• Completion of task, up to and including testing of the workstation to assure process is functioning properly and to the satisfaction of the customer
• Provides technical advice for purchasing new computer equipment.
• Assist in planning, adherence to and maintaining the local department IT budget
• Daily on-site presence at one or more of the employee’s office locations is required

Qualifications:

MINIMUM QUALIFICATIONS:

Required:

• Minimum three (3) years, experience in support of Windows client-server based systems environment required
• Associates degree in Information Systems, business or equivalent related technical field experience required.
• Reliable Transportation and a valid US Driver’s License are required

Preferred:

• Previous experience working in a healthcare environment is preferred
• A+, Network+ or other hardware certifications preferred.
• VOIP (Voice over IP) and/or PBX Telephony System support experience preferred
• Experience in support of enterprise infrastructure:
  • General Understanding and support of a Network and Connectivity
  • Supporting standard desktop applications (MS Office, Antivirus, internet browsers, email) associated hardware platforms and peripherals, remote troubleshooting, and mobile computing, and troubleshooting network connectivity.
  • Windows Server Environment
• Any combination of education and experience that meets the minimum qualifications and suitability to perform the job functions.

PHYSICAL DEMANDS:

• Must be able to view computer screen and printed material accurately.
• Ability to lift 30 lbs. regularly, and daily, with the occasional requirement of up to 70lbs required
• Requires full range of body motion particularly manual and finger dexterity and eye-hand coordination. Adequate finger dexterity and feeling to performs keyboarding and substantial repetitive motions involving the wrists, hands and/or fingers.
• Requires corrected vision and hearing to normal range.
• Physical balance and stamina to work safely on a up to an 8 ft free standing ladder or stepstool

WORK ENVIRONMENT:

• The work environment is typical of a medical office setting and requires daily on-site interaction with staff and outside vendors.