Care Airways Hiring for Customer Service/Technical Support Job at Boca Raton, FL Full Time

1st Class Medical is the leading retailer of portable oxygen concentrator devices and oxygen therapy equipment in North America. We are a family owned and operated business. Our goal is simple; we make it easy for everyone affected by respiratory illness to achieve their highest quality of life. Our team simplifies the process of finding the best possible oxygen therapy equipment at the best possible price. Our customers come to us because of our outstanding reputation in the market and the amazing service that our team provides. We are looking for a medical customer service representative to communicate with our patients over the phone, taking orders and communicating with our other teams.

Duties and Responsibilities:

• Receiving inbound phone calls from patients and resolving their concerns
• Technical support/troubleshooting any equipment issues and/or concerns with patients
• Taking orders for oxygen therapy device accessories
• Updating customer information in our CRM (Customer Relations Management) software
• Collecting and verifying patient and payment information
• Processing orders and preparing them for shipment
• Providing great customer service over the phone
• Consistently exceeding performance targets and daily call quotas
• Communicating effectively with team members and management
• Other duties as assigned

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Boca Raton, FL 33487: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location