Pay and Benefits:
Do you want to join a Fortune -100 company?
At a Glance
Full-time entry-level to mid-level customer service role resolving bulk/multiple dwelling unit customer billing and account issues and upselling additional services.
Profile: A positive, flexible communicator and good listener who can multitask to solve problems. Community Solutions Billing Representatives use patience and strong communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction.
Are you ready for something new?
No matter your background, our training program can put you ahead of the curve on the latest Spectrum technology. Being professional, courteous, and organized helps you establish and maintain positive relationships with your customers. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand. If you’re ready to grow your skills, this is an opportunity with a lot of potential.
What is the Community Solutions Billing Representative role?
It’s about building relationships and turning the knowledge you gain in training into customer service wins. Spectrum Community Solutions Billing Representatives make a real difference to our community customers and the company. You will learn how to provide over-the-phone support to customers in bulk and multiple dwelling unit (MDU) accounts, including maintenance, activations, packaging, and escalating calls to your support team. You’ll meet regular sales goals by educating customers about service options and upselling to increase the value of their investment. Use your thorough understanding of Spectrum products and services to navigate your way to successful resolutions.
What it takes to get started
The minimum requirements for the Community Solutions Billing Representative role are:
Related Work Experience
Preferred qualifications for the Community Solutions Billing Customer Service Representative are:
Are you ready to join our team?
Now that you know a little more about us, are you ready to apply? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.
Please complete an application to the following link:
https://jobs.spectrum.com/job/san-diego/customer-support-billing-rep/4673/41982814544
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
COVID-19 considerations:
Required to wear masks
Ability to commute/relocate:
Experience:
Work Location: One location
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