Brenntag Hiring for Customer Service Representative Job at Sand Springs, OK Full Time

CUSTOMER SERVICE REPRESENTATIVE

Our team in Sand Springs is currently has an opening for a Customer Service Representative

YOUR ROLE & RESPONSIBILITIES

Job description

Customer Service Representative
Our team in St. Gabriel currently has an opening for a Customer Service Representative

YOUR ROLE & RESPONSIBILITIES
The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excelling, in-depth knowledge of company products and processes as well as communicating effectively with stakeholders in all departments.

Essential Responsibilities and Tasks

• Receive orders from customer via phone, email, or fax.
• Processes customer orders/changes/returns according to established departmental policies and procedures.
• Maximize the size of each customer order by consolidating orders or suggesting additions to customer orders.
• Confirm pricing with customer on all orders.
• Informs customer of product prices, shipping date, anticipated delays, and any additional information needed by the customer.
• Answers general calls and directs customer and/or caller to the correct person or department.
• Aids with customer complaints
• Cultivates and maintains a strong knowledge of company products and processes.
• Prepares and maintains various reports.
• Serves as liaison with operations, materials management, and shipping personnel.
• Maintain and update customer files with address changes, pricing quoted by salespeople, products, delivery instructions or other customer notes as needed.
• Partner with sales team to meet and exceed customers’ service expectations.
• Performs clerical duties such as photocopying, faxing, filing, and collating.
• Other duties as assigned by supervisor.

YOUR PROFILE
Hiring Qualifications and Competencies

• Customer service skills – Consistently ensures the customer is provided with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
• Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills – Reads, writes and speaks Fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
• Problem solving skills – Demonstrates a strong ability to identify, analyze and solve problems. Decisive in handling difficult problems. Translates problems into practical solutions and is capable of understanding relationships and dependencies within different metrics and behaviors.
• Intellectual ability – Accurately and consistently follows instructions delivered in an oral, written or diagram format. Ability to learn on the fly.
• Mathematical ability – Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement and conduct simple business analytics.
• Computer skills – Comfortably and confidently uses a computer and specialized software including but not limited to AS400 or similar ERP system, Microsoft Word, Excel, and Outlook. Capable of quickly researching, extracting data and presenting insightful and actionable information to leadership.

Experience, Education and/or Training

• High School Diploma/GED required. Associate degree in Business, Supply Chain, or similarly related field preferred.
• 2+ Experience in a Customer Service-related role, preferably in a distribution business.
• Working knowledge of AS400 or a similar ERP system.
• Employment is contingent upon completion of background investigation, E-Verify check and pre-employment drug screening.

**OUR OFFER**
We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
Competitive pay and incentives.
Various healthcare plan options as well as 401(k).

INTERESTED?
We look forward receiving your application.

Brenntag provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by applicable federal, state or local law.
Brenntag North America, Inc. and its subsidiaries use E-verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to https://www.e-verify.gov/employees or view the poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• On-the-job training

Experience level:

• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Sand Springs, OK 74063: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 5 years (Required)
• high volume order processing: 3 years (Required)
• Distributed systems: 4 years (Required)
• ERP systems: 2 years (Required)

Work Location: One location