JobGiraffe Hiring for Customer Service / Order Entry Job at Skokie, IL Full Time

Call Center / Customer Service / Order Entry

Customer Service and Order Entry Specialist

Customer Order Fulfillment Team

Up to $25.00 per hour to start plus excellent company-sponsored benefits

As Customer Service and Order Entry Specialist, you will:

• Receive complete training
• Join the Customer Service Department
• Communicate by phone, email and web chat with internal teams and commercial accounts
• Address order-related questions and inquiries
• Take and review customer order information for accuracy and completeness
• Enter and process orders a high-volume of orders
• Monitor open orders
• Collaborate with internal teams
• Provide periodic status updates to customers and internal teams on open orders
• Research, troubleshoot and resolve order issues, delays and complaints
• Escalate complex issues as necessary
• Perform other duties as assigned

An ideal candidate profile will include:

• At least two years of Order Entry or similar/related experience
• Customer Service or similar/related experience
• Related experience from a Company that manufactures and/or distributes products

With:

• Experience taking and/or placing orders for products that have pieces, parts and part numbers
• Intermediate to advanced Microsoft proficiency Word, Excel and Outlook
• Fast and accurate data entry skills

Pluses:

• +++ An Associate’s or Bachelor’s Degree
• +++ SAP and/or J.D. Edwards experience

Near North Suburbs of Chicago – Skokie Area

JobGiraffe’s client is a maker of products for consumer and commercial use.

Our client offers many avenues for professional development and career advancement within the company.

JG ID #23-1089 – Skokie, IL 60077 – Sharon Murphy, Lead Recruiter

Job Type: Full-time

Pay: Up to $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• How many years of related experience from a Company that manufactures and/or distributes products do you have?

Experience:

• Customer Service, Customer Support and/or Call Center: 2 years (Preferred)
• Order Entry: 2 years (Preferred)

Work Location: One location