Boston Express Bus Inc Hiring for Customer Service/Ticket Agent Job at Londonderry, NH Full Time

Boston Express Bus is seeking a reliable, people-oriented person who enjoys helping customers and takes pride in their job. If this sounds like you, then we would love to have you on our team!

We are currently seeking applicants for a permanent position on our team of Customer Service Representatives for our North Londonderry NH location (located off Exit 5 on I-93). Primary responsibilities are to provide exceptional customer service to our travelers, as well as the general daily operations of the terminal. This includes the ability to swiftly and correctly complete transactions with our Windows-based ticketing computers, and light cleaning duties to keep the terminal sparkling. Team work and great communications skills are a must.

The open position is for a part-time, year-round ticket agent / customer service representative. This position is afternoons 3-4 days per week for 18-24 hours total (depending on availability). Shift varies, but typically begins around 11:00AM (or 12:00 PM, depending on the shift/day) until 6:00 PM. Some weekend and holiday availability is required. Flexibility is a plus and candidates interested in filling in at other locations will be given extra consideration and may have the opportunity to work more hours.

Primary Duties and Responsibilities:

• Provide excellent customer service through strong communication with both passengers and co-workers both in-person and on the phone.
• Comfortable working independently and sometimes alone during your shift.
• Provide timely and accurate information to customers concerning schedules, pricing and policies.
• Accurate processing of tickets using the ticketing system and/or online ticketing software in a courteous and efficient manner.
• Able to work independently and to multitask as needed. Frequently called upon to talk to customers, process tickets and adhere to tight schedules.
• Work closely with Drivers to quickly resolve passenger issues.
• Frequent attention to the cleanliness of the facility and outside surrounding areas.
• Cash handling skills as well as an accurate and timely cash out at end of shift.
• Log passenger counts via an intranet site as needed.
• Maintain regular and punctual attendance, and comply with all company policies and procedures.

New hires are thoroughly trained and can expect a very competitive hourly rate of $15.50 per hour to start, with a review after 90 days. Personal time off (PTO) is available for all part-time employees based on hours worked.