Arnold & Sons Plbg, Sewer & Drain, Inc Hiring for Customer Care Team Job at Peoria, IL Full Time

If you live in the Central Illinois area then chances are you’ve seen our trucks around! We are Arnold & Sons Plumbing, Sewer and Drain of Peoria and we want your positivity and smile to be the voice that greets our customer on their less than stellar days.

When problems surface or suddenly happen, it can be the most stress a person will feel the entire day, week or month . They want to FEEL like whomever they are calling can understand and help them through this difficult time.

Can you be the first calm and positive voice they hear on the other end of the line? Can you make someone feel like they are happy they met you without physically meeting you?

Then come join our team! We’ve been serving Central Illinois for over 35 years and have the best culture and team of any company out there!

The next teammate for this role will be well coached to have a strong command of the company’s customer service philosophy, be well-trained in product knowledge but most of all, bring an energy and positivity that will be critical for offering quick and accurate assistance to customers.

• Answers incoming customer calls regarding service needed, product problems, service questions and general client concerns.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Impact the company’s bottom line by problem solving and turning all clients into repeat customers
• On and Off Sight training on a weekly basis
• Interact with the service teams who get to help those customers you book!

****NOTICE****

You will not be considered if you do not fill out:

• Employer Written Question
• The 2 Assessments

Job Types: Full-time, Contract

Pay: $45,440.00 – $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Peoria, IL 61614: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What TWO aspects about our company do find the most appealing? Be descriptive.

Experience:

• Customer Support & Client Services Occupations: 8 years (Required)

Work Location: One location