Beuta Hiring for Customer Support Representative Job at Strasburg, PA Full Time

Overview of Position
We are a customer first company and wish to retain our customers for years to come. As a
Customer Support Specialist, you will be the primary advocate for customer accounts, guiding them along a path to success among our many touch-points, including but not limited to; website visits, Amazon purchasing customers, walk-ins, and calls. We’re looking for a driven team member who is interested in using their customer relationship, organization, and technical skills to help us achieve our goal of being a trusted and valued partner for each and every customer.

What will be my duties and responsibilities in this job?

• Establish and maintain strong relationships with assigned channel customers.
• Communicate with our customers on a regular basis to ensure an optimal experience.
• Advocate for the customer with product support or escalation; including identification

of needs and supporting solutions.

• Get involved and stay involved. Works cross-functionally within the organization to ensure deliverables are met and to promote client customer satisfaction.
• Delivers strategically relevant analytics to show customer value.

What are the requirements needed for this position?

– High School diploma. College preferred.
– Join a team with a willingness attitude, and the desire, to learn and improve.
– Proficiency in Microsoft Office products (MS Word, Excel, Outlook)
– Understanding of the internet and ecommerce

What other skills/experience would be helpful to have?
– Bachelor’s degree
– Strong written and verbal communication skills
– Ability to problem-solve and use your reasoning ability develop solutions
– Familiar with social media outlets
– Knowledge of ecommerce terminology

What are the working conditions and physical requirements of this job?
– General Office Duties

How much should I expect to travel?
– Minimal travel is expected.

Job Type: Part-time

Pay: $16.00 – $18.00 per hour

Benefits:

• On-the-job training
• Referral program

Experience level:

• 2 years
• 3 years
• 4 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Strasburg, PA 17579: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location