Aramark Hiring for IT Manager – Denali Park Village Job at Denali Full Time

Job Description

The IT Manager will interface with operational management and end users to analyze and support internal system solutions. Ideal candidates will have the opportunity to support systems as well as work within a team and independently. As a Business Analyst you will also provide support to a variety of point-of-service solutions including, but not limited to, Aramark systems such as Micros, Quantum and Catapult and Springer Miller Systems; which are POS and retail management systems, self-service kiosks, credit card machines, Radiant, PDI vendors, RDS, etc. This position requires 50% of the job to be spent on the phone with support, 40% system setup and regression testing and 10% project work. Occasional overnight travel required.

Job Responsibilities

• Lead installations and projects for digital signage and kiosks including technology within brand refreshes and rollouts
• Work closely with Front Line Managers and Clients to present and gather requirements needed for our solutions
• Develop project charters outlining projects, timeframes, and risks
• Responsible for scheduling and staffing system installers through utilizing talent from third party vendors
• Work closely with third party vendors to ensure effective field communications and timely resolutions to support issues
• Assist with cross line of business installation working alongside other department needs
• Work within a content management system to assist in quality assurance and new feature testing
• Lead multiple implementations simultaneously
• Assess and impose process improvements after each project completion
• Support current installed sites with business and process questions with occasional network troubleshooting
• Collaborate with third party vendors to maintain 100% customer satisfaction with support and installation services/programs
• Escalate hardware and software support to our third party vendor
• Special projects as assigned

Qualifications

• Strong oral and written communication skills
• Solid technical writing ability
• Strong project management skills and project life cycle planning
• Successful project rollouts adhering to timeframes and budgets
• Proficiency with Microsoft office (Outlook, PowerPoint, Excel and Word)
• Knowledge of Basic Networking
• Knowledge of Project Planning Techniques and Project life cycle planning
• Bachelor’s degree in Information Systems, Business Administration or similar
• 20% Travel

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing – a new challenge, a sense of belonging, or just a great place to work – our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.